First loss from Divers Den

[Hydrored]

First loss, received splendid dottyback Friday and it just never swam straight and would lay on its side. The rest of my order has been doing excellent and eating right away. First time putting a claim in so let’s see how it goes-

 

[andrewey]

Based on some other user's experiences, I would keep the fish in the freezer in case they want additional photos.

 

[Hydrored]

That’s crazy, especially considering the amount of orders I’ve put through and never made a claim. Hopefully it goes smooth

 

[jsbzcmcdaniel]

LiveAquaria has been great when you have a loss. As others suggested, take photos and put in a baggie in the freezer.

 

[mfinn]

I've never had a problem, but as advised, keep the fish in your freezer until the matter is resolved.

 

[LiveAquaria Verified Sponsor]

First loss, received splendid dottyback Friday and it just never swam straight and would lay on its side. The rest of my order has been doing excellent and eating right away. First time putting a claim in so let’s see how it goes-

@Hydrored good afternoon, so sorry to hear of your loss..glad the rest of your order is thriving. Please submit your claim. The claim form also provides all of the details, such as the image requirements. Once submitted, we will issue the store credit within 72 hours and notify you once processed. Thank you and have a great rest of your day!

 

[SaltBabies]

I've never had trouble with Live Aquaria honoring their agreements. I've had fish die but LA promptly without any hassel replaced.

 

[Hydrored]

@Hydrored good afternoon, so sorry to hear of your loss..glad the rest of your order is thriving. Please submit your claim. The claim form also provides all of the details, such as the image requirements. Once submitted, we will issue the store credit within 72 hours and notify you once processed. Thank you and have a great rest of your day!

Thank you for the great customer service! I received the credit today

 

[LiveAquaria Verified Sponsor]

@Hydrored You are very welcome! Thank you for your loyalty to Live Aquaria, have a great day!