So sorry for your experience. You struggle finding a solution, but are thwarted at every turn. I went through a similar experience. I made calls all day & got conflicting information. I thought I finally found them. I was about to drive 4 hours round trip to the facility to prevent them from sitting there. As I was about to leave, I found that my fish where still in a huge holding facility several states away. Conflicting information at every turn.
So my sincere sympathies. You have helped so many people save their fish. You also have educated them in so many practices that promote a healthy tank. On a more positive note- looking forward to your new business endeavor. I know this must be a hard experience. But we all appreciate you. We know your business will be successful . Because you will conduct it with the same excellence that you show on this forum.