*Cracks knuckles* I know pretty much 0 about saltwater, but freshwater? I got you.
If you could throw up an image of his tank, that would help get me an idea of what may be happening.
A few questions:
I take it he uses tap water for his tank- by chance is it well water?
Well water can come out of the ground with nitrates, sometimes as high as 20ppm, I have heard of higher.
City water is regulated by the EPA to be less than 10ppm, so there could be some in his city water.
First of all, what is the nitrate level? In freshwater, 10-20ppm is ideal for plant growth.
What kind of substrate is it?
How long has it been running?
Is this a new issue?
is the tank planted? If so- what kind of lighting does he have?
What kind of filtration?
Any recent changes?
A few suggestions for lowering nitrates, depending on stock of the tank.
If it is mainly community fish, you could slap a nicrew light or a finnex light on there and grow some easy plants.
Floating plants like
Amazon Frogbit (European frogbit is the illegal one, I checked), Dwarf Water Lettuce, Salvinia Minima, I would avoid duckweed- it can be horrible to get out.
Floating plants are nitrate suckers once they get going.