Frozen charts on myGHL for P4

Nadia · Jun 14, 2018

Hello,

From June 12, the graphs for all P4 sensors were frozen on myGHL, still no any updates with charts.
I have latest firmware.

WWIII · Jun 14, 2018

I haven't really paid much attention, but same for me. I just checked.

Support@GHLUSA · Jun 14, 2018

Thank You for the report -
Dev is looking into this - will have an update shortly.

Support@GHLUSA · Jun 15, 2018

This should be resolved - can you please confirm.

WWIII · Jun 15, 2018

I get this error, but I never use myghl, so that could be something else? I will check connect app when I'm back home shortly.

Support@GHLUSA · Jun 15, 2018

WWIII said:
I get this error, but I never use myghl, so that could be something else? I will check connect app when I'm back home shortly.

PM me your MyGHL ID please ?

WWIII · Jun 15, 2018

Ok, so the original issue posted by @Nadia appears to have been fixed. Charts show up for today and the previous couple days.

This is using connect app for me. My problem with myghl isn't related to the OP I don't think.

Thanks Marco!

choss · Jun 23, 2018

My charts are still frozen - have been for a while. June 14th is the last time i can see any data

Support@GHLUSA · Jun 23, 2018

choss said:
My charts are still frozen - have been for a while. June 14th is the last time i can see any data

Dev is still looking at this, however I now wonder if that is due to your unit having still been in transparent mode... can you power cycle your unit, and see if data starts back populating?

choss · Jun 23, 2018

No the issue was from before the transparent mode issue. That issue was created when I updated my wifi firmware and is now no longer an issue. Can it be because the storage bar in my measurement data is showing 100% (all green bar)? Do I need to clear the data?

Support@GHLUSA · Jun 23, 2018

Hold on.
You certainly could clear the data; however oldest data normally ages out and makes room for new data.

How often is your data set to record?

Can you set to 1min interval and see if data starts to upload?
If after 5 or so it doesn’t, save/export your data and see if that kicks off an upload.