Frozen food from LA

rrusch24 · Nov 19, 2021

Wednesday night I put an LA order in for frozen food. Paid for the priority overnight expecting it to be delivered today. Fedex tracking showed me an exception and upon contacting them they said they didnt have enough drivers today and package wont be here until Monday. What are the chances that frozen food will still be frozen on Monday?

Morphinel · Nov 19, 2021

rrusch24 said:
Wednesday night I put an LA order in for frozen food. Paid for the priority overnight expecting it to be delivered today. Fedex tracking showed me an exception and upon contacting them they said they didnt have enough drivers today and package wont be here until Monday. What are the chances that frozen food will still be frozen on Monday?

Basically zero unless they shipped with insane amounts of dry ice.

JumboShrimp · Nov 19, 2021

As my dad would say, “Not a snowball’s chance in Hell.”

DrZoidburg · Nov 19, 2021

I had frozen delivered from them before. It was a lot of food though. I weighed it out dry ice left over at about 380 grams. It took 15 hrs +/- to be shipped in the summer. There is a chance it still could be. As long as the top isn't opened up it doesn't turn into gas as fast. The insides of the cooler get so cold it slows the rate it turns into gas phase. Plus I think maybe its refrigerated in storage before being put on truck. These were in a pretty thick foam cooler, in a box taped up, but not completely sealed. Even just regular ice I've had last over 2 days in a cheap cooler outside about 70 degree days. How much food was it? If something happens I would think they will help.

rrusch24 · Nov 19, 2021

Yeah, kind of a wing and a prayer, but hey, stranger things have happened ha

rrusch24 · Nov 19, 2021

DrZoidburg said:
I had frozen delivered from them before. It was a lot of food though. I weighed it out dry ice left over at about 380 grams. It took 15 hrs +/- to be shipped in the summer. There is a chance it still could be. As long as the top isn't opened up it doesn't turn into gas as fast. The insides of the cooler get so cold it slows the rate it turns into gas phase. Plus I think maybe its refrigerated in storage before being put on truck. These were in a pretty thick foam cooler, in a box taped up, but not completely sealed. Even just regular ice I've had last over 2 days in a cheap cooler outside about 70 degree days. How much food was it? If something happens I would think they will help.

2 - 14oz Mysis
2- 9oz rotifers
2 - SFB 7oz
3 - PE Mysis/Cal 8oz

A decent amount.

DrZoidburg · Nov 19, 2021

rrusch24 said:
2 - 14oz Mysis
2- 9oz rotifers
2 - SFB 7oz
3 - PE Mysis/Cal 8oz

A decent amount.

Could be close kind of curious how it will come. The more frozen food, and more dry ice in sealed cooler can last for a few days.

TastesLikeChicken · Nov 19, 2021

Just curious what made you order online. Does your LFS not carry them or is it cheaper online?

rrusch24 · Nov 19, 2021

TastesLikeChicken said:
Just curious what made you order online. Does your LFS not carry them or is it cheaper online?

Just had a few things I needed in stock and haven't been out in a while. Backup plan is LFS at this point, soon to be primary it seems.

Fishingandreefing · Nov 20, 2021

Not enough driver and left the customer dry, in your case, thawed!

I used to order mostly online since it’s cheaper. For livestock, there’s guarantee but now since most companies got away with refund and only issue credits. Some credits even expires in a short period of time.

once you got the credit, it forces you to purchase even more from them, and stepping into a deeper hole.

no more online order till things changed for me.

Fishingandreefing · Nov 20, 2021

Oh used to order from LA a lot!

Malcontent · Nov 20, 2021

Last holiday season I complained to FedEx on their Facebook page and my packages were delivered the same or following day. They do ask for the tracking number and your phone/address so I think they can actually prioritize the packages of the complainers.

rrusch24 · Nov 20, 2021

Traveled down to the local FedEx depot and picked up my package. Opened box back at home and the items were a bit slushy but still cold. Immediately went into the freezer when I got them unboxed. So far, so good!

LiveAquaria · Nov 22, 2021

rrusch24 said:
Traveled down to the local FedEx depot and picked up my package. Opened box back at home and the items were a bit slushy but still cold. Immediately went into the freezer when I got them unboxed. So far, so good!

@rrusch24 We sincerely apologize that your package was delayed in shipping. We are happy to hear it was still partially frozen when you picked it up. Please PM us with your order number and email address so we can further review.

rrusch24 · Nov 22, 2021

LiveAquaria said:
@rrusch24 We sincerely apologize that your package was delayed in shipping. We are happy to hear it was still partially frozen when you picked it up. Please PM us with your order number and email address so we can further review.

No problem at all, somethings are just out of our control.