Fusion disconnected despite strong WiFi connection?

OutColdCRNA · Dec 30, 2023

Has anyone else had problems with apex the last day or so? I have reset my router which is about 10 inches from my apex. Having connection issues. Any suggestions to regain a stable connection?

CasperOe · Dec 30, 2023

Happens all the time!

The only way (.. and i mean the only way!) to avoid this is to hard wire it in using a LAN cable.

Unless you're running a Junior, this sholdn't be an issue being this close to the router.

I had to drill through two walls to make mine work properly

Haven't had any issues since!

CrayHawk · Dec 30, 2023

This happens to me what seems about once a month. I follow the advice from this thread and that seems to do the trick.

Reconnecting APEX to WIFI.

So every time we lose power it seems the apex does not reconnect itself to the wifi. Happened maybe last year and got it to reconnect. Now I can not remember how I did it. And everything I have tried does not work. Put the apex into wifi mode. Connected to that on my laptop, and nothing I use...

www.reef2reef.com

OutColdCRNA · Dec 30, 2023

Since my router is within my tank stand I think I will hard wire it soon. Thank you for the reset thread. I could not find it anywhere. I had to reference it once before. So far we are working again. Thanks!!

Reefer Matt · Dec 30, 2023

I suggest setting a static IP address for it in your router if not done so already. It should help too.

CasperOe · Dec 30, 2023

OutColdCRNA said:
Since my router is within my tank stand I think I will hard wire it soon. Thank you for the reset thread. I could not find it anywhere. I had to reference it once before. So far we are working again. Thanks!!

As I stated, i'ts the only way - and you will thank yourself for it!

As @Reefer Matt says also, the static IP does not make it worse!

OutColdCRNA · Dec 30, 2023

This happened once after a power outage. But in a year this is the first time it has done it out of the blue!

braaap · Dec 30, 2023

CasperOe said:
Happens all the time! The only way (.. and i mean the only way!) to avoid this is to hard wire it in using a LAN cable.

Unless you're running a Junior, this sholdn't be an issue being this close to the router.

I had to drill through two walls to make mine work properly Haven't had any issues since!

I quite literally never have fusion disconnects. But I also immediately replace the **** SD cards Neptune installs in the head units.

SliceGolfer · Dec 30, 2023

When I ran my Apex using WIFI, I found that specifying Google DNS servers over my router and ISP DNS solved my connection issues. I now run my Apex using ethernet since both devices are located in the same room.

OutColdCRNA · Dec 30, 2023

braaap said:
I quite literally never have fusion disconnects. But I also immediately replace the **** SD cards Neptune installs in the head units.

Never thought about that. What SD card do you replace it with. Do I need to turn off my apex to install a new one? Are all my settings lost if I replace it?

CasperOe · Dec 30, 2023

braaap said:
I quite literally never have fusion disconnects. But I also immediately replace the **** SD cards Neptune installs in the head units.

I think you're a minority - but I'm very happy to hear that

enjoy it..

braaap · Dec 30, 2023

OutColdCRNA said:
Never thought about that. What SD card do you replace it with. Do I need to turn off my apex to install a new one? Are all my settings lost if I replace it?

Any microsd that is 4,8 or 16gb. Sandisk is what i use. You have to pull the head unit apart. You will lose everything but can just do a restore and be up and running in a few mins.

CasperOe said:
I think you're a minority - but I'm very happy to hear that enjoy it..

I’m not. The people with issues are always the ones complaining. It’s a rare issue when you look at the unit sales and almost always comes down to a network conflict.

I absolutely hate Neptune Systems. Their support is trash. Their products are low quality. They have a monopoly and they know it. So I’m not defending them. Stating a fact.

malfist · Jan 11, 2024

Mine and my partners did this all the time on WiFi, we wired it, but there's no reason to drill holes in walls for it. Check out a power line Ethernet. It's limit to 100mbits, but that's plenty for apex and it works anywhere there's an electrical plug

OutColdCRNA · Jan 11, 2024

I used the reset button and went through the connection setup and has been stable again. I think if it starts acting up I’ll hard wire it because it’s only about 2 feet of cable to connect. I should really just not be lazy and do it now before I lose connection again.