Ghl app down?

Gaël · Oct 21, 2020

All seem to be ok now. Thank if someone at GHL do something.

Tristren · Oct 21, 2020

I really wish that the local connection wasn't dependent on the cloud at all, aside from periodic backups. It really feels veeeeeery slow by modern standards.

Tony

ingchr1 · Oct 21, 2020

Tristren said:
I really wish that the local connection wasn't dependent on the cloud at all, aside from periodic backups. It really feels veeeeeery slow by modern standards.

Tony

When I couldn't connect to myGHL devices the app went into local mode. The only devices shown where local. When it did this I'm not sure, but I don't think it tried to use anything from the cloud. I didn't do much other than log in and out of my devices to make sure I could. The connection was not slow.

Also, when the myGHL issue was present I still got my daily parameter text notification I have setup. So email notifications appear to not be affected by myGHL, which is good.

Michael Gray · Oct 22, 2020

Now my profilux can't be reached through the web. Only wifi. I can't check in away from my house. What theeeeee

RobMcC · Oct 22, 2020

Michael Gray said:
Now my profilux can't be reached through the web. Only wifi. I can't check in away from my house. What theeeeee

This happened today to me too. Is there somebody at home who can turn it off an on? this worked for me this morning after the myghl issues yesterday.

Michael Gray · Oct 22, 2020

eh ill just do it when i get home at 8am....... ill unplug p4 and plug it back in... atleast wifi works so the other half was able to log in and check my KH for me and made changes via doser amount

ingchr1 · Oct 22, 2020

Michael Gray said:
Now my profilux can't be reached through the web. Only wifi. I can't check in away from my house. What theeeeee

This got me thinking of possible backup solutions if there are connectivity issues to the GHL servers or with the servers themselves.

One I was thinking of is remoting into my PC with TeamViewer. Then you have the option to get in via GCC or the webserver.

A laptop or other computer this will work just fine, not sure how functional the TeamViewer phone app is though.

KaryTse · Oct 22, 2020

ingchr1 said:
This got me thinking of possible backup solutions if there are connectivity issues to the GHL servers or with the servers themselves.

One I was thinking of is remoting into my PC with TeamViewer. Then you have the option to get in via GCC or the webserver.

A laptop or other computer this will work just fine, not sure how functional the TeamViewer phone app is though.

I am doing this now using Chrome Remote Desktop, it works great.

Tristren · Oct 23, 2020

ingchr1 said:
This got me thinking of possible backup solutions if there are connectivity issues to the GHL servers or with the servers themselves.

One I was thinking of is remoting into my PC with TeamViewer. Then you have the option to get in via GCC or the webserver.

A laptop or other computer this will work just fine, not sure how functional the TeamViewer phone app is though.

KaryTse said:
I am doing this now using Chrome Remote Desktop, it works great.

A good idea. I'll have to take a look at that.
I keep meaning to get a cheap Windows laptop to have as a permanent connection.

Honestly though I never get around to it as the app keeps getting better so there are fewer and fewer reasons to do it.

Tony

9975 · Oct 23, 2020

I havent been able to get in through the app for 5 days now....

Variant · Oct 24, 2020

@Vinny@GHLUSA any updates for the group here? My mobile app and webapp of myghl is not loading and giving me an error telling me to update to a newer version of the wifi module. I did the update but I continue to have issues.

Vinny@GHLUSA · Oct 26, 2020

@Variant
Functionality was restored several days ago. I just checked on my devices and all were able to connect to myGHL via the app and browser without issue.

Power cycle your device. If you continue to have issues, create a support ticket.

Variant · Oct 27, 2020

Vinny@GHLUSA said:
@Variant
Functionality was restored several days ago. I just checked on my devices and all were able to connect to myGHL via the app and browser without issue.

Power cycle your device. If you continue to have issues, create a support ticket.

Just opened a ticket. I cannot connect to myGHL still. For what it's worth, my P4 firmware is the latest (not the Beta), Wifi ESP update was done via updater tool. When in GCC, the connection status is all good (signal, client connection, etc.) but the only thing that is unchecked is "connected to myGHL".

Variant · Oct 28, 2020

Variant said:
Just opened a ticket. I cannot connect to myGHL still. For what it's worth, my P4 firmware is the latest (not the Beta), Wifi ESP update was done via updater tool. When in GCC, the connection status is all good (signal, client connection, etc.) but the only thing that is unchecked is "connected to myGHL".

As an update, my connectivity problem was resolved

Pretty quick resolution!

Michael Gray · Oct 29, 2020

And it's not connected remote anymore. Was earlier today now I can't check my tank at work. This is Getting tiiiiiiiireeeed

Member No 1 · Oct 29, 2020

Variant said:
As an update, my connectivity problem was resolved Pretty quick resolution!

That's great news, but please share what the problem was so that others might learn.

Variant · Oct 29, 2020

Member No 1 said:
That's great news, but please share what the problem was so that others might learn.

My problem may be different than what others are experiencing so i would auggest opening a support ticket or going through the wifi troubleshooting process.

For me, the prpblem was with my DNS so I ended up using a generic one that was able to then connect to myghl. Mind you that I already had the latest firmware (non beta) and wifi module esp update.