Ghl Connection Lost Today: Please Help

ReefGoddesss · Mar 15, 2020

Okay Guys,

I could really use your help. I am a fairly new owner over the past few months of a ProfiLux 4e controller. Thus far I love it and have thoroughly enjoyed it. It’s been working fabulously until today. I went into my GHL phone app and could not connect to login into it. I also tried logging into www.myGHL.com online on my Mac and PC and got the following error indicated in the attached photo. My ProfiLux 4e is still working—and when I mean working I mean it still reads the ph, temp, etc. as well as operating as expected. I did notice the "MyGHL" icon on the ProfiLux display screen is currently blinking. I also logged into my home network to make sure it‘s still connected to the internet and it is. Please help.

scuzy · Mar 15, 2020

Can you get to the profilux via your internal ip ? Flashing myghl means it can't reach out to the internet.

ReefGoddesss · Mar 15, 2020

scuzy said:
Can you get to the profilux via your internal ip ? Flashing myghl means it can't reach out to the internet.

Do you mean via the GCC Connect interface online?

Lasse · Mar 15, 2020

If the answer of @scuzy question is no -

Make a Norwegian reset of the 4e. How to do that? Just take out the power plug for 30 sec - and reconnect

If the answer is yes - Do the reset anyway

The My GHL should stop blinking in a couple of minutes. If this does not work check you routers connection with Internet and the connection between 4e and your router

Sincerely Lasse

ReefGoddesss · Mar 15, 2020

Lasse said:
If the answer of @scuzy question is no -

Make a Norwegian reset of the 4e. How to do that? Just take out the power plug for 30 sec - and reconnect

If the answer is yes - Do the reset anyway The My GHL should stop blinking in a couple of minutes. If this does not work check you routers connection with Internet and the connection between 4e and your router

Sincerely Lasse

Lasse: It worked! Thanks so much! I am back in business. You Guys Are Simply Awesome...or as we say in the South: "Fine as Wine & as Sweet as Southern Tea!"

Now, on to getting my heater programmed into the ProfiLux and controlled...