GHL Control Center Hangs

BigHildy53 · Sep 23, 2016

I'm trying to setup the GHL Doser 2; but I'm not having any luck. My current issue is that the GHL Control Center software hangs upon startup. My fist issue was not being able to get the software to recognize the device via USB. I went into the software settings and told it to automatically connect; I wonder if that's causing the current issue. I try to click something and the software goes into Not Responding mode. Leaving the only choice to kill it. Connecting the Doser 2 via USB does not help. I've tried starting the software before and after the USB connection is active. With the unit off and on. I've tried uninstalling the software. Nothing.

I'm using a Surface Pro 2 and Windows 10.

I'm waiting to be activated to post on the GHL forums.

ReefRocker · Sep 23, 2016

When you have the USB cable connected, does the PC detect it? Take a look at your device manager.

It can take 5 to 10 seconds to connect via USB. If you click too soon, that "not responding" message will show up.

BigHildy53 · Sep 23, 2016

The computer beeps to recognize an added or removed device. In device manager it shows as a COM port (COM5).

When opened the program just hangs. I've waited over 5 minutes before doing anything on the computer. The pointer just spins in a circle.

Waboss · Sep 23, 2016

Hit up @Marco@GHLUSA or @Vinny@GHLUSA , they can help you out.

Support@GHLUSA · Sep 25, 2016

@BigHildy53 - which version of GCC did you download and install?

I apologize for the delay, I've been moving this weekend and just got settled down.

nc208082 · Sep 25, 2016

I had a similar problem when first connecting and the issue was with windows. 10 left out some usb drivers which were needed to read the usb connected.

BigHildy53 · Sep 25, 2016

I have tried v1.0.8.7 and v1.0.8.6.

BigHildy53 · Sep 26, 2016

nc208082 said:
I had a similar problem when first connecting and the issue was with windows. 10 left out some usb drivers which were needed to read the usb connected.

Did you resolve the issue?

Vinny@GHLUSA · Sep 26, 2016

Edit the connection in GHL Control Center and set the COM interface to COM 5 instead of AUTO.

nc208082 · Sep 26, 2016

BigHildy53 said:
Did you resolve the issue?

Yes I installed the software on my other pc which was running Windows 7 and it worked perfectly. My issue was windows 10 was missing Virtual USB port drivers so the software wasn't detecting it plugged in.

BigHildy53 · Sep 26, 2016

Vinny@GHLUSA said:
Edit the connection in GHL Control Center and set the COM interface to COM 5 instead of AUTO.

The software hangs when started. So I don't have the opportunity to make changes. Unless there is a configuration file I can change manually.

Support@GHLUSA · Sep 27, 2016

BigHildy53 said:
The software hangs when started. So I don't have the opportunity to make changes. Unless there is a configuration file I can change manually.

Does it hang as well, when you do not have the USB connected?

BigHildy53 · Sep 27, 2016

Yes it does

Support@GHLUSA · Sep 27, 2016

Very Odd - I have not been able to replicate this issue, but I don't have access to a Surface Pro 2. I've tried on multiple Win10 laptops over the past 24hrs, not able to replicate.

Just wondering, any Anti Virus, corporate MDM, domain Policies, work software that may lock the machine down? If you have any AntiVirus software installed, could you temporarily disable it any try again..

Micha · Sep 8, 2024

BigHildy53 said:
The software hangs when started. So I don't have the opportunity to make changes. Unless there is a configuration file I can change manually.

do have the same issue. How did you manage to change to manuel conection?