-
Thank you for visiting the R2R Marketplace! Please consider becoming a Supporting Member today! In addition to all the perks of becoming a supporting member, this notice will also be automatically removed! Click here for more details and Happy Reefing!
Glass Cages review
- Thread starter Travis Stewart
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
OP
OP
Travis Stewart
Valuable Member
I just spent the past 3 months of hell dealing with Glasscages so I want to add my experience here for perspective. I ordered a 350-gallon glass tank from them in May. They promised delivery in mid June, but when I called in mid-June, they just received the glass sheets. I finally got my tank in late July. The tank arrived with a broken bottom. The tank packaging is beyond flimsy. A heavy glass tank was placed on a warehouse wooden palate, tied by 2 loose plastic cords, and covered by a cardboard box. See the attached pictures if you don't believe that an aquarium manufacturer can be that careless and stupid. I bought my last tank (675 gallon) from Fishtanksdirect, which is acrylic. And it was shipped in a custom-made wooden box.
After my call, they sent me an email stating that they will replace my tank for free. I had asked them to drill holes for my custom overflow so I had to send them my template. Despite FedEx confirmation that Glasscages signed for it, they lost the template. Afterward, I had to pay for another template, and mailed it to them. Then I heard nothing for more than a month. My assistant called them, and now they said that they only will replace the tank if I pay (but with a discount). It is a crime that such a shady company is still in business.
Sorry to hear this
Dubs83
Valuable Member
I just spent the past 3 months of hell dealing with Glasscages so I want to add my experience here for perspective. I ordered a 350-gallon glass tank from them in May. They promised delivery in mid June, but when I called in mid-June, they just received the glass sheets. I finally got my tank in late July. The tank arrived with a broken bottom. The tank packaging is beyond flimsy. A heavy glass tank was placed on a warehouse wooden palate, tied by 2 loose plastic cords, and covered by a cardboard box. See the attached pictures if you don't believe that an aquarium manufacturer can be that careless and stupid. I bought my last tank (675 gallon) from Fishtanksdirect, which is acrylic. And it was shipped in a custom-made wooden box.
After my call, they sent me an email stating that they will replace my tank for free. I had asked them to drill holes for my custom overflow so I had to send them my template. Despite FedEx confirmation that Glasscages signed for it, they lost the template. Afterward, I had to pay for another template, and mailed it to them. Then I heard nothing for more than a month. My assistant called them, and now they said that they only will replace the tank if I pay (but with a discount). It is a crime that such a shady company is still in business.
That’s unfortunate. I just took delivery of a 240 gallon tank and had a very different experience with a mistake they had made on the hole placement for my overflow. I contacted them, and although it took them a week to correct, they offered to replace the tank or pay for a custom overflow to match their mistake. I took the overflow.
lapoza
Community Member
- Joined
- Dec 27, 2017
- Messages
- 30
- Reaction score
- 33
- What state or country do you live in
- Indiana
Just received 2-240 longs. I’m wondering on the few people who had issues it seemed to be larger, specific requests tanks. I ordered a standard size tanks and also called them about 5 different times during the build process.
As of yesterday both are full of water now. My only issue is the overflow covers are well below where I want the water line to be. I can raise them but if the return pump shuts off the water leaks around them and 1-1/2” of tank water go into my sump
As of yesterday both are full of water now. My only issue is the overflow covers are well below where I want the water line to be. I can raise them but if the return pump shuts off the water leaks around them and 1-1/2” of tank water go into my sump
italquam
Valuable Member
- Joined
- Apr 4, 2014
- Messages
- 1,115
- Reaction score
- 548
- Location
- Massachusetts
- What state or country do you live in
- Massachusetts
That is ridiculous , how do they stay in businessI just spent the past 3 months of hell dealing with Glasscages so I want to add my experience here for perspective. I ordered a 350-gallon glass tank from them in May. They promised delivery in mid June, but when I called in mid-June, they just received the glass sheets. I finally got my tank in late July. The tank arrived with a broken bottom. The tank packaging is beyond flimsy. A heavy glass tank was placed on a warehouse wooden palate, tied by 2 loose plastic cords, and covered by a cardboard box. See the attached pictures if you don't believe that an aquarium manufacturer can be that careless and stupid. I bought my last tank (675 gallon) from Fishtanksdirect, which is acrylic. And it was shipped in a custom-made wooden box.
After my call, they sent me an email stating that they will replace my tank for free. I had asked them to drill holes for my custom overflow so I had to send them my template. Despite FedEx confirmation that Glasscages signed for it, they lost the template. Afterward, I had to pay for another template, and mailed it to them. Then I heard nothing for more than a month. My assistant called them, and now they said that they only will replace the tank if I pay (but with a discount). It is a crime that such a shady company is still in business.
OP
OP
Travis Stewart
Valuable Member
Because they can afford to mess up 1/1000 tanks...not everyone has had a bad experience
italquam
Valuable Member
- Joined
- Apr 4, 2014
- Messages
- 1,115
- Reaction score
- 548
- Location
- Massachusetts
- What state or country do you live in
- Massachusetts
It is one thing to mess up a tank, but to not service the customer after is unacceptable 1000/1000 times
FishyDP
Active Member
- Joined
- Sep 19, 2018
- Messages
- 472
- Reaction score
- 338
- Location
- Charlotte
- What state or country do you live in
- North Carolina
Wow..I was very optimistic reading the positive reviews before this post, but am glad I came across this. The OPs tank looks great as well as others. Too bad, I was more than likely going to order an 8 foot tank from glass cages in the next couple months, but after seeing this...I just spent the past 3 months of hell dealing with Glasscages so I want to add my experience here for perspective. I ordered a 350-gallon glass tank from them in May. They promised delivery in mid June, but when I called in mid-June, they just received the glass sheets. I finally got my tank in late July. The tank arrived with a broken bottom. The tank packaging is beyond flimsy. A heavy glass tank was placed on a warehouse wooden palate, tied by 2 loose plastic cords, and covered by a cardboard box. See the attached pictures if you don't believe that an aquarium manufacturer can be that careless and stupid. I bought my last tank (675 gallon) from Fishtanksdirect, which is acrylic. And it was shipped in a custom-made wooden box.
After my call, they sent me an email stating that they will replace my tank for free. I had asked them to drill holes for my custom overflow so I had to send them my template. Despite FedEx confirmation that Glasscages signed for it, they lost the template. Afterward, I had to pay for another template, and mailed it to them. Then I heard nothing for more than a month. My assistant called them, and now they said that they only will replace the tank if I pay (but with a discount). It is a crime that such a shady company is still in business.
Last edited:
OP
OP
Travis Stewart
Valuable Member
I don’t disagree. I just think with the volume they have, one, two even 100 unhappy customers don’t put a dent in their sales. They make tanks for biomedical practices and so many other avenues. Reefing is least of their worries. To your point, that’s not how I would run my business.
OP
OP
Travis Stewart
Valuable Member
I can’t give you any feedback on the larger tanks, but seems like the smaller the better
OP
OP
Travis Stewart
Valuable Member
Or they may just be getting better at it...good to hear. Thanks for your feedback.
FishyDP
Active Member
- Joined
- Sep 19, 2018
- Messages
- 472
- Reaction score
- 338
- Location
- Charlotte
- What state or country do you live in
- North Carolina
I guess every company makes mistakes. It is their response that matters though..I am not completely ruling out glass cages, just surprised that this was not corrected immediately. I have done quite a bit of research on glass cages and they have a lot of great reviews. Customer pics of their tanks are very impressive, especially for the price. I have talked to them on the phone a couple times to get quotes etc, and they were very good to deal with.
Last edited:
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
