zebe00
Community Member
Most of us know how great BRS is for their prices, products and knowledge, but their customer service is amazing, too! I came home Sunday morning to find my red dragon pump on my 9 month old Vertex skimmer was not working. I took the pump apart and cleaned it, still DOA. I called BRS, who gave me the number to Proline Aquatics who handles US distribution. An emailed invoice from BRS was all it took for my new pump to be on its way! In a world of profit over service, and in an expensive hobby putting sensitive equipment into salt water, it was nice to see two companies do the right thing, no questions asked! Customer for life!
