monti mike
Well-Known Member
- Joined
- Feb 26, 2020
- Messages
- 781
- Reaction score
- 1,258
- What state or country do you live in
- Minnesota
I don’t usually post vendor feedback but I thought I’d share my recent experience with GHL. Some background/confession - I am not the most tech savvy person. I bought a profilux 4 to help monitor and automate some functions for the tank after reading positive reviews on the longevity and reliability. I was able to set everything up and calibrate the probes, but I was having some issues updating the firmware. I set up support ticket and someone contacted me quickly with some steps to troubleshoot the problem. I was still having some issues (probably my fault) and I sent @Vinny@GHLUSA a PM to see if he could help. I was pleasantly surprised when he responded and offered to do a remote session on my computer within hours of messaging him. Now here I am, same day with all my issues resolved. Pretty awesome support and it makes me feel even better about choosing GHL for my monitor/controller.
