Wait, so Hanna knew about this for months and never issued a recall or put a stop on the bad lot #'s? I never got any notification from anyone and both mine are officially bad. I only know about this because I'm on here.
It happens that both reagents test similar to API and Redsea but now how can I trust it?
If you put your lot # in the link and it comes back ok, it is in the new bottles and will be fine. Even if working ok, and comes back as bad lot number, get the replacement. The problem is a chemical reaction to the cap once the bottle is open.
As people called with problems, we exchanged them, just as we would any of our product line.
We just try to do what we can for the customer. As the calls became more frequent (and this thread appeared) we learned it was wider spread and stopped the shipments of them from our facility.
We didn't know exactly what the problem was until recently. We were checking the reagents, the way they were made, the contents/ingredients and they kept coming back fine. It turns out the problem is a chemical reaction with the cap once the bottle is open.
We have started notifying distributors and retail outlets. There is only so much we were able to do with
Amazon and other outlets.
I am on these threads now to try and spread the word to everyone we can. With the stores and online, we do not have contact information for the actual users so trying every venue/media I can find. I am welcoming any suggestions of where else to put information so we can reach as many people as possible.
