hmm... never had it read weird. I hate to say it, but I've found their instructions enlightening more than once.
It's important to measure phosphates in a reef tank; if the levels get too high, it can prevent coral calcification or cause excessive algae growth.
blog.hannainst.com
But my procedure is flick the powder into one corner, making sure it's fully in one corner (make sure it's not stuck to the corners). Cut open, then fill with the 10 mL water. I had previously rinsed the the cuvette in sea water before testing, but I've switched to always rinsing afterwards with RO (not ro/di) now. I think a double filling with sea water sometimes helps wash away any extras.
Press the button once, wait till it says C1. After filling, I wipe any smudged fingerprints off, always aim the 10mL mark to the front. let it register the sample, remove vial, flick powder in, shake, press and hold button on tester until it does the 3 minute countdown. Then I shake the sample heavily for a few seconds, then invert the big bubble to attach to any microbubbles on the sides. Leave to sit until about a minute left, then shake gently and invert big bubble to suck up any microbubbles, and let sit inside the tester (wiped down again) for the remaining 30 seconds.
Hope that helps