Having a hard time deciding…

[DaneGer21]

I have sold (60) starfish to someone who lives a few hours from me, in the same state. Shipped 2/day. Got a message they were all dead but (3) of them. I replaced the whole order, even included a cool pack thinking that was the issue. Again, 2days later I get a message saying they are all dead. I have sent all over the USA and have always had great experiences, rarely an issue, maybe one shipment out of 50 something happens. I have given a complete refund for the $90. So not only am I out the $90, but also shipping supplies for two shipments, and (120) starfish from my stock.

What would you do? Chalk it up as a loss? Or question the buyer?

Unfortunately I have already refund their purchase; but just looking for feedback.

I just feel majorly cheated given my shipping history…

 

[Camaro Show Corals]

I have sold (60) starfish to someone who lives a few hours from me, in the same state. Shipped 2/day. Got a message they were all dead but (3) of them. I replaced the whole order, even included a cool pack thinking that was the issue. Again, 2days later I get a message saying they are all dead. I have sent all over the USA and have always had great experiences, rarely an issue, maybe one shipment out of 50 something happens. I have given a complete refund for the $90. So not only am I out the $90, but also shipping supplies for two shipments, and (120) starfish from my stock.

What would you do? Chalk it up as a loss? Or question the buyer?

Unfortunately I have already refund their purchase; but just looking for feedback.

I just feel majorly cheated given my shipping history…

Did they send you pictures of the doa?

 

[DaneGer21]

Did they send you pictures of the doa?

Technically yes, but unlike a fish it’s impossible to know by looking at the pics.

I did the right things and gave a refund. But like I said, a picture doesn’t show much for these little guys when still in water.

 

[Big Smelly fish]

That’s a hard one. I know it makes you wonder what’s happening. I would call it a day and no longer ship to that person. I think you did all you can.