Help needed with a ATI hybrid 8x80 t5 4x75 LED ..

[Jason mack]

Hello I’m wondering if anybody can help me. This ATI hybrid won’t turn on the LEDs because the thermostat is reading 6280,6*C
Is this the thermostat?? Has anybody had this happen or know how to fix it ..
Thanks in advance
Mack

 

[dbl]

@ATI North America may be able to help.

 

[Jason mack]

Bump !

 

[ATI North America]

Hello Jason,

This is a communication error between the control box and the fixture. There could be a number of items that would cause it but because your 8x80w is different than what we offer in North America I am unsure how much help I can offer. I would start by making sure you have the proper number of LED spots selected and be sure it matches your fixture. IE you need to have 4 spots selected.

Did you unplug the fixture from the control box while they were powered?

 

[Flemming A.]

I have the same problem. Did you find a solution??