HELP! Neptune Apex A3 Won’t Update

[wakejumper22]

Hi All,

so recently my apex graphs have stopped showing up and the apex has been frequently disconnecting from fusion. I noticed that my firmware needs an update which I have attempted multiple times. I have reconnected to fusion multiple times using the soft reset, the resetting of my router, the reconnection of wifi by holding reset for 6 seconds etc. When I finally get connected to fusion the update processes normally but then nothing changes and it still says I need an update. Meanwhile, I’m wondering if my dos is accurately dosing with my trident even if I can’t see anything.

 

[blaxsun]

Have you tried a hardwired connection? (ethernet)

 

[wakejumper22]

I’m trying that later today once I get a long Ethernet to run..

 

[wakejumper22]

That also did not work not even connecting to fusion when hardwired

 

[areefer01]

Out of curiosity did you try the local address? By local I mean the ip address of the apex on your home network and not via Fusion?

 

[wakejumper22]

I don’t believe I have.. not sure on how I would do that? Any tips? I had typed the apex local into my browser but nothing came up..

 

[areefer01]

I don’t believe I have.. not sure on how I would do that? Any tips? I had typed the apex local into my browser but nothing came up..

You would need to know the ip address. You could obtain it from your router or access point if that is something you are comfortable with. Otherwise just ignore my comment as I don't need to send you down that rabbit hole.

 

[Flux Capacitor]

Some routers don’t support apex.local. You need to look at your routers portal to find out what ip address the apex has been assigned. Then type that ip address into your web browser.

 

[vetteguy53081]

Hi All,

so recently my apex graphs have stopped showing up and the apex has been frequently disconnecting from fusion. I noticed that my firmware needs an update which I have attempted multiple times. I have reconnected to fusion multiple times using the soft reset, the resetting of my router, the reconnection of wifi by holding reset for 6 seconds etc. When I finally get connected to fusion the update processes normally but then nothing changes and it still says I need an update. Meanwhile, I’m wondering if my dos is accurately dosing with my trident even if I can’t see anything.

Check your fusion page and assure you are connected to fusion.
You can also do a system reset or actually chek your system for software updates

 

[wakejumper22]

Check your fusion page and assure you are connected to fusion.
You can also do a system reset or actually chek your system for software updates

The update won’t go through even when connected to fusion..

 

[InactionJackson]

The update won’t go through even when connected to

Are you updating on version 2.4

 

[InactionJackson]

When they hooked mine up I had to do all the updating and loading on 2.4

 

[wakejumper22]

You would need to know the ip address. You could obtain it from your router or access point if that is something you are comfortable with. Otherwise just ignore my comment as I don't need to send you down that rabbit hole.

Alright I logged into my router and can see my connected devices.. do you know what the apex would be called? I see some devices listed with no name.. but others do..

 

[wakejumper22]

Are you updating on version 2.4

Yeah it I knew that apex won’t support the 5g so everything has been through the 2.4

 

[wakejumper22]

Are you updating on version 2.4

Yes sir

 

[areefer01]

Alright I logged into my router and can see my connected devices.. do you know what the apex would be called? I see some devices listed with no name.. but others do..

I don't know what the manufacture would show up as, I'm sorry. I think mine was showing up as an oddball name for some reason (SMA Sunnyboy AV 5.0 comes to mind). I took a screen capture of my client list, unplugged it and waited for a bit, took another screen capture, then plugged it back in and compared to get it. Then set an alias on my network so it now says Apex. I'm in a Unify network though so this may not apply to you.

Thus me saying I didn't want to send out down a rabbit hold Sorry.

If you haven't done so go ahead and create a support ticket via their portal (Neptune). This way it gets to them in case we don't get it working here.

Edit: Just as an aside depending on OS you could also try to force a refresh. Windows Ctrl+F5 I think.

 

[wakejumper22]

I don't know what the manufacture would show up as, I'm sorry. I think mine was showing up as an oddball name for some reason (SMA Sunnyboy AV 5.0 comes to mind). I took a screen capture of my client list, unplugged it and waited for a bit, took another screen capture, then plugged it back in and compared to get it. Then set an alias on my network so it now says Apex. I'm in a Unify network though so this may not apply to you.

Thus me saying I didn't want to send out down a rabbit hold Sorry.

If you haven't done so go ahead and create a support ticket via their portal (Neptune). This way it gets to them in case we don't get it working here.

Edit: Just as an aside depending on OS you could also try to force a refresh. Windows Ctrl+F5 I think.

Okay so I found it.. and pulled it up on my browser. Now how do I log in? It’s not taking my fusion username and password.. are they different?

 

[InactionJackson]

Yes sir

Not trying to be funny or smart…have you unplugged the whole system…wait 10 seconds then plug it back in…..I was having an issue where it wasn’t connecting to the internet, I unplugged the whole thing ….plugged it back in and it hooked up to the internet…

 

[wakejumper22]

Okay so I found it.. and pulled it up on my browser. Now how do I log in? It’s not taking my fusion username and password.. are they different?

Okay got in.. did the admin, 1234.. updated and still says communication error after saying update complete… idk what to do…

 

[areefer01]

Okay got in.. did the admin, 1234.. updated and still says communication error after saying update complete… idk what to do…

Ok. If you haven't may be a good idea to submit a support ticket. Have the serial number ready as it will ask along with the os version.