Help receiving notifications

Reef Dude · Jul 22, 2018

Thanks in advance for any help. I just received a new Apex (2016 version) yesterday, so I’m still very new at this. However, I’ve read the manual and just spent a couple hours trying to research my problem online with no success (don’t beat me up if I obviously missed something).

I’ve entered my email and phone number in the notifications section in Fusion. When I hit “test”, it works perfectly. However, in practice, I’m not receiving alerts to my phone/email. Notifications only work when I turn the email alerts tab off and then back on when on the Fusion home screen.

For example, I drop an optical water level sensor in a cup of water. It is set up that it should send me an alert when the optical sensor is closed (in water). It does not send me an alert unless I manually turn the email alerts tab “off” and then switch it back to “auto”. So when the sensor is under water, I get no alert although the sensor visually switches to “closed” on the fusion main page. When I manually switch the alerts tab off then back on (while the sensor remains underwater) I get email and phone alerts immediately. This is the same for other alerts that I’m in he process of setting up, such as temperature.

What am I missing?

Reef Dude · Jul 22, 2018

As an example, in the photo, the email tab is set to “auto” and shows “on” because I have Swx3_4 set to trigger the email/text alarm if it is open. However, I receive no text or email unless I switch the email tab off then back on.

pelphrey · Jul 22, 2018

Attached is how my alerts are setup and triggered.

Reef Dude · Jul 22, 2018

Thanks, Pelphrey. Much appreciated. I’m stepping out of the dark ages with a Digital Aquatics unit that I’ve been using to control temp and monitor some basics for the last 9 years. So far, the new Apex seems pretty easy to use, but geez, I just can’t get these notifications to come through. I put in a ticket with Apex to see what they have to say. The notifications work off the “test button” and they work when I turn the email alerts tab off then on again, but for the life of me I can’t get the notifications to work automatically without manual intervention.

Reef Dude · Jul 22, 2018

Here’s mine so far. It’s a work in progress. Mostly want to be notified of ph or temp that goes out of desired ranges, leaks, and fluid levels.

Reef Dude · Jul 22, 2018

So I just tried my test again of dropping a liquid level sensor in a cup of water, and it worked! Got a notification automatically and instantaneously. Maybe it just needs several hours after a new command is entered until it is fully functional/recognized? I’ll keep my ticket with Neptune in just to get an understanding of this situation and how to avoid similar instances in the future.