Help with Neptune AFS

kermitdafrog · Jun 4, 2020

Hello,

I just recently purchased a AFS to prepare to go away. I went to plug it in today and do the setup. Fusion was able to see it was able to program it but when I click on the feeder in the dashboard to test by turning it on it does nothing. The same when I do the feeding cycle. I have opened a ticket with support but thought I would check here to see if anyone else has the same problem.

Running a Apex EL just purchased all updated. Completed the update on the feeder as well. Turned on the Output log and can see me turning it on and off put the feeder doesn't extend or turns.

Coolcasino · Jun 4, 2020

Can you paste a screenshot of the feeder program?

kermitdafrog · Jun 4, 2020

Coolcasino said:
Can you paste a screenshot of the feeder program?

Just kept the default setup right now to make sure things are working first

Coolcasino · Jun 4, 2020

Under "control type" change it from "feeder" and select "advanced" Now take another screenshot.

kermitdafrog · Jun 4, 2020

Coolcasino said:
Under "control type" change it from "feeder" and select "advanced" Now take another screenshot.

Coolcasino · Jun 4, 2020

Go to the modules page. Check the status of the feeder.

kermitdafrog · Jun 4, 2020

Coolcasino said:
Go to the modules page. Check the status of the feeder.

Coolcasino · Jun 4, 2020

Lets try to reset APEX. You will need a small needle. On the apex brain theres a small hole. Insert the needle and hold for a few seconds and APEX will reset.

kermitdafrog · Jun 4, 2020

Same thing. I forgot to mention it was an open box so it could be something wrong. Will mostly bring it back as and test it at the shop.

Coolcasino · Jun 4, 2020

OK. Open the feeder. Can you move the drum? Does it have wiggle room at all. Sometimes the cogs are stuck from the factory and need a little nudge to start working.

Coolcasino · Jun 4, 2020

Since it was an open box... it came with a bus cable? You can try using a different bus cable. Or deleting the AFS and installing it in a different port.

kermitdafrog · Jun 5, 2020

Coolcasino said:
OK. Open the feeder. Can you move the drum? Does it have wiggle room at all. Sometimes the cogs are stuck from the factory and need a little nudge to start working.

Just wanted to let you know it was the Cog's that were stuck I didn't notice where it opened till I received a picture from support this morning. I was able to get them moving and now it will extend.

Thanks for your help