Suppose I should update this......
So I did take the drive out to yonkers in a semi snow storm. Got to
@NYAquatic just about noon. Went in to see mike who knew who I was and went to go bag up my choati. As he was doing that, my wife and I went for a look around.
A few minutes later he comes out white as a ghost and starts to explain he can't find my choati! He has no idea where it is. I go back and help him look. We dig up the tank it was in(not much sand to dig up), and the 3 adjacent tanks to no avail.
I then tell him I guess I'll take a refund, but I'm not happy about the 5 hour drive one way to pick up a fish I already payed for. He then proceeds to explain he had 3, sold 2 on sunday that were shipping out on monday(this was tuesday). He was in the store on sunday to feed the fish, but had 2 employees work on monday. He knows 2 shipped out, but could not get a hold of the employees to see if they knew where it went. He then tells me he has more coming in next week and he'll ship one to me free of charge. Not happy about shipping such a fragile fish, but he will honor his 14 day arrive alive guarantee.
Anyways. I saw an exquisite wrasse in another tank, and said as long as I'm here, how much for the exquisite? He said no charge he'll bag it up for the long ride I took and he felt super bad about not having the choati. As he was bagging that up my wife was telling him how my pintail had recently jumped and we were looking for another. He then said he would order one and it will be in the box with my choati, and free of charge for all the hassle.
Still not happy about a 10 hour drive for a fish thats already payed for and not coming home with me, but i feel mike made it more ok by adding the 2 fish free of charge.
So I'm sitting here still waiting to hear form mike about my choati. If I do not hear from him by friday, I'll most certainly be calling.