How long do you wait for a response from a seller?

[jason]

Did a transaction which was delayed for 2 days luckily it was Zoa’s but half melted. I took pics with the items melted/melting then followed up 3-4 days later saying their gone. In between sellers had great communication. It’s been over a week closing in on a week and a half with no response. I’ve sent to message in the week plus time span. How long do you wait before being more aggressive? He stated he would replace them which is documented in the messages. Just wanted to be PC about this rather than just jumping the gun. TIA

 

[Bossman]

It's been over a week and a half since you told him the zoa's didn't make it?

IMO I would not have waited that long just for a response. I would resend the email (was it an email?) and ask " did you get this, originally sent on ***** date. " Not a nasty email, but just confirming receipt.

 

[vetteguy53081]

48-72 hrs. If paid with Paypal, send him a message with pics again using paypal’s contact seller page. Then you and Paypal have a copy and if claim is necessary- they have the info required already.
Communicating via Paypal initiates fast response as seller knows what’s next

 

[jason]

It's been over a week and a half since you told him the zoa's didn't make it?

IMO I would not have waited that long just for a response. I would resend the email (was it an email?) and ask " did you get this, originally sent on ***** date. " Not a nasty email, but just confirming receipt.

It wasn’t an email rather a private message on reef2reef. I’ll send another message and hope everything’s okay on his side.

 

[DSC reef]

If you don't get it resolved you can start a seller feedback and tag the seller.