Chrisv.
2500 Club Member
They may or may not have died under his care, but they didn't have the chance because they essentially arrived dead. "They would have died anyway" is an irrelevant comment. He didn't get what he paid for.
How to Know if Frags are Dead
- Thread starter trevorhiller
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They may or may not have died under his care, but they didn't have the chance because they essentially arrived dead. "They would have died anyway" is an irrelevant comment. He didn't get what he paid for.
zuri
Well-Known Member
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why are you white knighting here there is no reason for it. no one is getting attacked all your doing is keeping this at the top making this guy look worse I don't mean the shipper ither. and they were alive
seems personal
Oerussc
Community Member
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…all I can say is, I had a very similar experience with Travis at FishOfHex. I had dead corals arrive and he argued with me about their state. He gave me a small store credit after debate but did send one replacement. It died too. I never used the store credit and choose to deal with businesses that care about long term relationships. I just moved on which apparently was what he wanted. I am super easy to get along with. I posted this just to say I had a similar experience and have been in the hobby for years.
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trevorhiller
Reefing Nurse
Sorry to hear about that
KrisReef
10K Club member
I have nevver dealt with this seller, but about the same time I ordered a shipment from a well known professional store (a supporter of this site!) and the shipment went from them to a cold werehouse where it sat 12 hours before they put it on a plane to CA. It arrived a few hours late and the corals looked similar to yours, water was cold and the heat packs were still cooking. They must have been close to freezing in the warehouse ?, (FEDEX), and I did tell the seller who offered me a gift cert. I wrote it off and decided to not order in winter or summer because it is impossible to know what those corals looked like before they went into the box of doom. If I had been shipping them to New Jersey or New York, or Florida they might have gone through the same shipping guantlet in reverse. I wouldn't ship weak frags, so I have to assume that the seller is going to be shipping good things to me.. Otherwise, I never should buy on line.
So, I have noticed similar threads on here, and the weather is whose fault? I was dissapointed they didn't hold my shipment a few more days but I think they thought they had a window of good weather between storms to get my package to me in. I wasn't in any hurry, so on that score they failed me and the coral. But I learned my lesson. No long distance packages with life
Sorry, and I posted this because I hope other folk who are looking at coral on the other side of the country will learn from my own loss, and yours (op). Gift Certificates for dead coral
don't fix this.
And then I see this rebuttal
So, I have noticed similar threads on here, and the weather is whose fault? I was dissapointed they didn't hold my shipment a few more days but I think they thought they had a window of good weather between storms to get my package to me in. I wasn't in any hurry, so on that score they failed me and the coral. But I learned my lesson. No long distance packages with life
Sorry, and I posted this because I hope other folk who are looking at coral on the other side of the country will learn from my own loss, and yours (op). Gift Certificates for dead coral
And then I see this rebuttal
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131696
Guest
Refund or he will send you more frags I watch his youtube channel seems like a good guy.
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trevorhiller
Reefing Nurse
So I placed an order April 12th for replacement frags using the partial credit he issued me for DOA. To his credit, I was able to save the candy cane coral, however, everything else from the original shipment was DOA and did not survive.
I didn’t hear anything until April 21st, when he sent me a short email saying that Shopify was down and he couldn’t ship orders until Monday, April 25th. The 25th came and went and still no tracking. On May 5th I emailed asking for an update. He replied the next day saying I must not have received his email and that he could ship this coming Monday.
There seems to be a recurring trend with orders from this guy. A lot of mysteriously “missing emails” despite me receiving other emails from him fine and a lot of delays.
Both instances, it’s taken nearly a month to ship frags out and little to no communication on order status. At this point I would honestly just prefer a refund and to move on, but I don’t see him honoring a refund. I’m very disappointed with this whole experience, but I think people deserve to see what the ordering process has been for me. Two separate orders, similar experience both times. He would honestly have to go way above and beyond to correct my opinion of him as a seller, but I’ll let you all form your own opinions based on the details. I’ll be sure to update when/if I get my frags.
I didn’t hear anything until April 21st, when he sent me a short email saying that Shopify was down and he couldn’t ship orders until Monday, April 25th. The 25th came and went and still no tracking. On May 5th I emailed asking for an update. He replied the next day saying I must not have received his email and that he could ship this coming Monday.
There seems to be a recurring trend with orders from this guy. A lot of mysteriously “missing emails” despite me receiving other emails from him fine and a lot of delays.
Both instances, it’s taken nearly a month to ship frags out and little to no communication on order status. At this point I would honestly just prefer a refund and to move on, but I don’t see him honoring a refund. I’m very disappointed with this whole experience, but I think people deserve to see what the ordering process has been for me. Two separate orders, similar experience both times. He would honestly have to go way above and beyond to correct my opinion of him as a seller, but I’ll let you all form your own opinions based on the details. I’ll be sure to update when/if I get my frags.
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Joe31415
Valuable Member
I think this where I'd dispute both credit card charges (the original one and the new one that appears to just be a shipping charge) and let them sort it out. Maybe wait to see how this plays out since he'd be 100% in the right to revoke your credit as soon as he gets notified about the dispute (since if you win the dispute and keep the credit you'd come out with an extra [amount of the credit] in your pocket).
Other than that, consider the money gone and bridges already burned. On the assumption that you won't order again, disputing the charge is of virtually no risk to you.
Fun Fact: Whether the merchant wins or loses the dispute, they pay a non-refundable charge every time it happens. I had a lady spend $200+ at my store, got a *single* rotten orange, which we offered to replace for her. She disputed the charge, we won, but still got dinged $15 by the processor. I've had times when I KNOW the business is 100% in the wrong but I also know that I'm very unlikely to get my money back via a dispute, but went ahead with it anyways just as an FU to them for being a generally crappy business to deal with (car dealership).
Other than that, consider the money gone and bridges already burned. On the assumption that you won't order again, disputing the charge is of virtually no risk to you.
Fun Fact: Whether the merchant wins or loses the dispute, they pay a non-refundable charge every time it happens. I had a lady spend $200+ at my store, got a *single* rotten orange, which we offered to replace for her. She disputed the charge, we won, but still got dinged $15 by the processor. I've had times when I KNOW the business is 100% in the wrong but I also know that I'm very unlikely to get my money back via a dispute, but went ahead with it anyways just as an FU to them for being a generally crappy business to deal with (car dealership).
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trevorhiller
Reefing Nurse
I have contemplated it, as well as leaving feedback on his site. However, I don’t want to waste anymore time on this. I didn’t think leaving feedback on his site would be helpful because the “items” change so frequently that it would just disappear when the frag is sold out and removed.
In my opinion, he’s not an honest seller from the evidence I’ve seen and I won’t be doing business with him again. It’s a shame because his YouTube channel makes him seem pretty legit. Hopefully others will see the feedback on these forums and clarify their own shipping expectations with him before they do business with him as well.
Joe31415
Valuable Member
If you really wanted to go that route (bad reviews), you'd be best off leaving them in places where the seller has little to no ability to do anything about it. Google, Facebook...popular message boards etc.
Joe31415
Valuable Member
We have it in the states as well, but I don't think it's all that popular.
Besides, for a fee, a business can make sure the all the reviews displayed (at least on facebook/instagram/other external sites) are above a certain star rating.
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trevorhiller
Reefing Nurse
Not trying to continuously revive this thread, but I received my shipment today and felt obligated to provide some positive feedback for once. All of the frags are alive. He sent me nice size frags of everything I ordered, including about a 3-3.5” piece of green slimer that’s fully encrusted. For all the headache, I will give him credit—the frag sizes and prices are nice.
He offers UPS overnight and UPS overnight super saver shipping. I paid extra for the upgraded shipping this time because the frags arrived late in the day last time, however, he still shipped via the cheaper shipping method…
Its a shame that the communication and shipping speed is so poor, because his prices and frags are nice.
I won’t be reordering, but I’m glad that I was able to get some positive out of this experience and ended up with some nice pieces of green slimer, red monti cap, green pocillopora, gorgonian and green monti digitata. Now to see if I can grow them!
He offers UPS overnight and UPS overnight super saver shipping. I paid extra for the upgraded shipping this time because the frags arrived late in the day last time, however, he still shipped via the cheaper shipping method…
Its a shame that the communication and shipping speed is so poor, because his prices and frags are nice.
I won’t be reordering, but I’m glad that I was able to get some positive out of this experience and ended up with some nice pieces of green slimer, red monti cap, green pocillopora, gorgonian and green monti digitata. Now to see if I can grow them!
They look bad as others stated. Also WWC suggest not to dip until 10-24 hrs later, you’re stressing out an already stressed coral. Just place in a container add tank water to ship water and blow off gently.
How many people do this?
How many people do this?
