It is rare for anything to arrive dead. If anything arrives dead you must do the following, there are no exceptions:
1. Call me within 2 hours of delivery
2. Send clear photo of dead item in the original bag within 2 hours of delivery
3. If by chance it is not alive when it arrives, I will refund you less shipping charges.
I highly doubt you will have any issues. This is a very Healthy and thriving clam. It will be triple bagged in a 4Mil bag with plenty of water. There will be heat packs, packing material to keep it upright and in a foam cooler / shipping box sealed and heavy duty tape wrapped. Box will be marked Fragile and rush and will not be packed until the last possible minute for me to get to FedEx. I recommend shipping to your local FedEx center for pick up as you will be able to pick it up earlier.
I DO NOT OFFER ANY GUARANTEE ON LOSSES DUE TO SHIPPING COMPANY ERRORS OR WEATHER DELAYS as these are strictly beyond our control. We make every effort to check for potential weather problems on the day your shipment is scheduled to go out, but the actual weather is beyond our control. It is ultimately your responsibility to inform us of inclement weather or extreme temps that necessitate a change in ship date. Should you fail to notify us, or choose to ship in spite of a recommendation from us to reschedule due to potential weather problems, our guarantee will be void on your shipment. We generally do not recommend shipping if the projected overnight temperatures in your area will be in the single digits or lower, or when there is a strong possibility of significant snow or ice that may cause delivery delays
I DO NOT OFFER ANY GUARANTEE IF YOU PROVIDE ME WITH AN INCORRECT ADDRESS.
