Hydra Fifty Two HD making me crazy

[Darbna]

Ok, so I upgraded today and installed 2 Hydra Fifty Two Hd lights. The lighting is amazing but the app is making me crazy. It connects, then disconnects. Tell you the truth I dont have any confidence the lights will come on tomorrow according to the schedule. It just keeps timing me out. I had to reboot several times. Anyone have any suggestions before I throw them both in the pool out back along with the Iphone?

 

[uncle luke]

Yeah call AI Monday and explain to them what's happening. They'll get you sorted out I'm sure.

 

[Darbna]

Well if anyone cares I am going to have to take the Hydra's back. I cant take it anymore. Horrible. litterally 2 whole days and nothing. I spoke to cust. service and not much help. Sent me a video or 2. I am not the most tech savy guy, but what the heck. This hobby is suppose to be enjoyable. I can say I did not enjoy the last 2 days. The lighting is amazing compared to the 2 black box LED's I got, but who can get them to work. I think I am taking them back. Frustrated is not even close to how I feel. Way beyond that. I have since disconnected them 5 minutes ago and re ran wires to hook up the black boxes. On to the next.

 

[Pola0502ds]

I wont be taking mine back but im blown away at a few things. 1, the CS stinks and 2, i hang my lights with ext rail and hanging kit for ceiling and both lights lean towards the back. This is not a install issue, AI confirmed, and they told me to buy some car tire weights to offset the weight. $1300 later and i still need to spend more money. Unreal. Should have sent with Kessil.

 

[Darbna]

I wont be taking mine back but im blown away at a few things. 1, the CS stinks and 2, i hang my lights with ext rail and hanging kit for ceiling and both lights lean towards the back. This is not a install issue, AI confirmed, and they told me to buy some car tire weights to offset the weight. $1300 later and i still need to spend more money. Unreal. Should have sent with Kessil.

very upset with the whole thing.

 

[Darbna]

Taking them back tomarrow. I had enough. Guess I am stuck with Black box lights....

 

[Griff]

I'm having connectivity issues as well but with the hydra 26hd's. I have had the ai primes on my smaller tank for 2 yrs and have had 0 issues which is why I went with the 26's on my new build. I'm a little disappointed so far but am hoping that the issue will be resolved with a firmware update. I'm somewhat tech savvy and can't figure out what the issue is.

 

[Griff]

How far is your wireless router from the lights? How many devices does your router support? How many devices are connected at any given time?

 

[Darbna]

Thanks for asking @Griff , everything has been looked at 4 times over includeing the questions you asked. Luckily, I took the one light back today that I suspected was not operational and they replaced it. Currently looking at my tank with the new HYdra HD's hooked up watching it do a random lighting storm. Love them and glad they did me right. Tanks Allot in South Florida is a stand up company. I may be adding another tank to my home through them soon based on the level of service they have provided me over the last few months.

 

[cowboy]

If you will email ecotech now they will get back with you pretty quick. Also with the 26 and the 52 HD I have found they work better if you just go through the phone app and don't try to connect to your router.