I cant get my icecap to run

[Daddy-o]

So now I am stuck in an update loop. I update to 160, it shows that the update is complete, then I get the same notification that says I am running 150 and I can update to 160???????

So I update

 

[Lor]

Wow, im sirprised tgey had not offered u a reolacement.

 

[Daddy-o]

Wow, im sirprised tgey had not offered u a reolacement.

I need to find manual controllers that will drive these pumps. I dont really need wifi, but I need dependability. These pumps are moving water in my 200 gallon SPS growout system. There is a ton of Acros and other sps. I cant afford a pump shut down. I really only need minimal functions from these pumps. I asked @Michael@CoralVue about manual controllers but he didnt answer the question.

 

[Jimbo662]

So now I am stuck in an update loop. I update to 160, it shows that the update is complete, then I get the same notification that says I am running 150 and I can update to 160???????

So I update

Mine did the same thing yesterday. I closed the app and reopened it and it showed the updated version.

 

[Daddy-o]

 

[Lor]

what make and model is your phone/tablet?
perhaps the hydros app needs some permision to install or use a certificate in the certificate store.

i have an iphone and i didnt need to do anything to allow this, but i am not sure if it is the same with android

 

[Daddy-o]

what make and model is your phone/tablet?
perhaps the hydros app needs some permision to install or use a certificate in the certificate store.

i have an iphone and i didnt need to do anything to allow this, but i am not sure if it is the same with android

I have an iphone running 13.6.1

 

[Steph72]

I also had issues getting mine to connect at first. Flashing red lights, not connecting to the app, and error messages. I know you’ve probably already done so, but shut them down, unplug everything, close out the app and start them up again. The flashing reds reset when I unplugged everything. Believe me, I feel your frustration! I hope they offer a solution...as a fellow icecap owner this is deeply concerning.

 

[billwill]

Sorry for your experience. I absolutely love mine. There is a bit of a learning curve to set it up for sure. I don’t think bashing the company here is helping anyone though. Call them and see what they can do.

 

[Michael@CoralVue]

Sorry you having troubles.. The frustration can be real and I get that. We have a support team waiting to help you . Please submit a ticket at www.coralvue.com/support , you can email us directly at [email protected]. One of the reps will be able to help you!

We are more than willing to help you , but we do have a process. This is the best most effective way to get your issues resolved in a timely manner.

 

[Michael@CoralVue]

.

 

[Daddy-o]

Ummmmm, There was a ticket opened on August 20th. So I have followed this process you speak of!!!!

 

[Daddy-o]

Carlos sent me a link to a web page and told me to talk to whomever I bought them from to get a return. And when they contacted Carlos he refused a return saying there is nothing wrong with my controllers.

 

[TerraFerma]

This is garbage. And you can't return them?

 

[Michael@CoralVue]

Ummmmm, There was a ticket opened on August 20th. So I have followed this process you speak of!!!!

No promises but let me see what I can do. Can you send me your ticket number via PM?

 

[Daddy-o]

..

 

[Tampaman]

I'm sure you have tried this but...
Reset your router. Reset your phone. The controller gets real finicky if it ever looses wifi even for a second. Many routers now require you to allow devices through the built-in firewalls. When I used the router that came with my ISP, the pumps rarely worked. Switched to a higher end Nighthawk router and have been good since.
Now reverse is still a goose chase and please chime in on my other post to rally for reverse. Carlos and Jeff stated we need enough people asking for reverse as a stand alone option for them to include it in future updates. Great pumps, not so great software imo.
Good Luck!

 

[CoralVue_Marketing]

I need to find manual controllers that will drive these pumps. I dont really need wifi, but I need dependability. These pumps are moving water in my 200 gallon SPS growout system. There is a ton of Acros and other sps. I cant afford a pump shut down. I really only need minimal functions from these pumps. I asked @Michael@CoralVue about manual controllers but he didnt answer the question.

I am pretty sure the new Maxspect JUMP 2K/4K controller will work. It has manual buttons and a dial. There's no WiFi/Bluetooth to mess with. Unlike the IceCap controller, it only powers and controls 1 pump per controller. We don't have them available as a sold separately option since the JUMP Gyres literally just arrived, but I contacted my team back at headquarters in Louisiana and they confirmed that we will, indeed, offer them. So that may be an option for you.

We are rolling out a new app today, though, and it's worlds better than the original. We think you'll be pleased!

Join us on today's livestream to learn more!