So I called them today. I spoke with, I think, Steve. He asked me to send him pics of the wetside and he would diagnose what the problem is and ship out the needed parts. That was at about 10am est. I did just that and called a half hour later to confirm he got the email. I got somebody else and was transferred to his voicemail and left a message. That as around 10:45. No call back, no email back, nothing.
To me that is very dissapointing. This isnt the first one I have had go bad and its not even 4 months old. Considering I didnt get a return phone call I dont know if they even got the email. This is also not the first time ive been left hanging. My mp10 had an issue, I called, he was supposed to speak to an engineer and never got back to me. That problem I figured out myself. Now im looking at going all weekend before I see the parts I need, and thats if I ever see them.
Has anyone else had customer service problems? The product is great when it works but when it doesnt, which seems to be often, its too much of a hassle.
