Part 1:
What are your feelings on DOA guarantees, 1 hour, 5 hours, 1 day, in the bag photos etc.?
I personally feel if it arrives in good condition the responsibility of the corals health resides on the buyer. So pictures in bag are required for replacement in some form (part 2).
Im curious to what you all think about this, but more importantly, why?
Part 2:
All goes as unplanned. The corals arrive dead, the vendor is responsible. The customer has already paid. The vendor agrees to compensate the buyer, but how? What as a customer do you want in return if they show up dead? This part comes with an example.
ex)
Completely Theoretical (aka THIS DID NOT HAPPEN)
A vendor sells a customer a 2 '' encrusted purple monster frag for $XX. It shows up white as a ghost, dead, but from sale photos its obviously the same coral, shipping was the cause.
Vendor agrees to compensate but can not provide another 2'' frag for about 6 months (purple monster, unless huge is tough to even cut a frag this big, let alone 2, to replace one if it dies in shipment).
The vendor agrees to offer $XX in store credit (vendor credit or whatever you want to call it) in corals as long as the customer pays shipping costs for the second shipment and does not receive credit for the initial shipping cost.
Fair or unfair?
...more importantly I want to know why, what reasoning do you have for being understanding, paying the shipping costs and picking new corals, or being angry, demanding money back, new frag etc?
I want explanations if you feel like it. I know a lot of variables play into this, like vendors packing, heat packs, cold packs, cooler etc...try to think broad scope.
I want customer and vendor perspectives taking into account this theoretical situation that the customer and vendor agree it was shipped correctly, but it died for some reason (this happens, but not often).
Sorry for the length of this post but I have been wondering this for some time on how to setup my DOA guarantee policy when selling on FB and forums. I see a wide variety of policies from vendors and I just want a few outside perspectives before I set it in stone. Thank you if you respond to this novel of a post. Also btw I have not lost a shipment of coral like this, just trying to prepare for the unfortunate downfalls of this hobby when shipping delicate animals such as sps.
AGAIN THIS IS INFORMATIVE ONLY I AM NOT STARTING DRAMA OR REFERENCING ANY SITUATION OR PERSONS I HAVE EVER DEALT WITH OR HAVE HEARD OR READ STORIES ABOUT.
Thank you.
What are your feelings on DOA guarantees, 1 hour, 5 hours, 1 day, in the bag photos etc.?
I personally feel if it arrives in good condition the responsibility of the corals health resides on the buyer. So pictures in bag are required for replacement in some form (part 2).
Im curious to what you all think about this, but more importantly, why?
Part 2:
All goes as unplanned. The corals arrive dead, the vendor is responsible. The customer has already paid. The vendor agrees to compensate the buyer, but how? What as a customer do you want in return if they show up dead? This part comes with an example.
ex)
Completely Theoretical (aka THIS DID NOT HAPPEN)
A vendor sells a customer a 2 '' encrusted purple monster frag for $XX. It shows up white as a ghost, dead, but from sale photos its obviously the same coral, shipping was the cause.
Vendor agrees to compensate but can not provide another 2'' frag for about 6 months (purple monster, unless huge is tough to even cut a frag this big, let alone 2, to replace one if it dies in shipment).
The vendor agrees to offer $XX in store credit (vendor credit or whatever you want to call it) in corals as long as the customer pays shipping costs for the second shipment and does not receive credit for the initial shipping cost.
Fair or unfair?
...more importantly I want to know why, what reasoning do you have for being understanding, paying the shipping costs and picking new corals, or being angry, demanding money back, new frag etc?
I want explanations if you feel like it. I know a lot of variables play into this, like vendors packing, heat packs, cold packs, cooler etc...try to think broad scope.
I want customer and vendor perspectives taking into account this theoretical situation that the customer and vendor agree it was shipped correctly, but it died for some reason (this happens, but not often).
Sorry for the length of this post but I have been wondering this for some time on how to setup my DOA guarantee policy when selling on FB and forums. I see a wide variety of policies from vendors and I just want a few outside perspectives before I set it in stone. Thank you if you respond to this novel of a post. Also btw I have not lost a shipment of coral like this, just trying to prepare for the unfortunate downfalls of this hobby when shipping delicate animals such as sps.
AGAIN THIS IS INFORMATIVE ONLY I AM NOT STARTING DRAMA OR REFERENCING ANY SITUATION OR PERSONS I HAVE EVER DEALT WITH OR HAVE HEARD OR READ STORIES ABOUT.
Thank you.
no that means you have to get them pictures within that time frame of the corals when they arrived still inside of the bags they were shipped in. Just trying to see the condition they arrived in to judge hopefully and not conclude if they are liable or not. Word of advice, be careful with ebay. I have not personally ordered coral myself. But i have heard horror stories of dead skeletons arriving and sellers vanishing. Not posting to discourage you, just be sure to do your background research on the seller prior to making a live animal purchase!
