Your understanding how the controller works seems correct, but what T1 and T2 are are different on my controller. Although I don’t think it will let you set the “turn on” temp high than the “turn off” temp
On my inkbird T1 is the temp where the heaters turn on, T2 is when they turn off. So it will heat until it reaches T2 then turn the heaters off until it cools down to T1, then starts the cycle over.
Is there any chance that it is other things in your tank (pumps, UV, wave makers, etc) that are keeping your tank at temp and not your heaters? If your InkBird is working correctly it shouldn’t turn the heaters on until it reaches the lower temperature.