Issues with Sicce SDC 6.0!!

[Dhugster]

So i recently got a red sea 300xl and thought i was buying the best when i got the SDC 6.0 pump as sicce has their reputation and i could control my pump remotely with the wifi. Immediately i started having issues with the pump claiming it was "running dry" though it was clearly not happening. I then also noticed after my break in on my skimmer that it kept randomly overflowing to the point of making a giant mess and i couldn't figure out why until one Saturday when i was home and happened to walk by the tank as the pump shut down! Or should i say went into "pause" mode which would in turn cause my sump to fill and overflow the skimmer. After a couple of weeks of trying to reach Sicce (covid didnt help) they said that was weird but offered to send a new pump. So i installed new pump, controller and all wiring as to eliminate any of them as issues. No luck! Within a week, same problem. I reached back out to Sicce and was told to do a factory reset and maybe it was my wifi. So i reset it and this time did not setup the wifi....Well here we are again! I have no idea what is causing this and they can't seem to figure it out so i think this will he my first and last Sicce pump. What do you guys recommend as a replacement?? Any of you guys have this problem?

 

[rusty hannon]

So i recently got a red sea 300xl and thought i was buying the best when i got the SDC 6.0 pump as sicce has their reputation and i could control my pump remotely with the wifi. Immediately i started having issues with the pump claiming it was "running dry" though it was clearly not happening. I then also noticed after my break in on my skimmer that it kept randomly overflowing to the point of making a giant mess and i couldn't figure out why until one Saturday when i was home and happened to walk by the tank as the pump shut down! Or should i say went into "pause" mode which would in turn cause my sump to fill and overflow the skimmer. After a couple of weeks of trying to reach Sicce (covid didnt help) they said that was weird but offered to send a new pump. So i installed new pump, controller and all wiring as to eliminate any of them as issues. No luck! Within a week, same problem. I reached back out to Sicce and was told to do a factory reset and maybe it was my wifi. So i reset it and this time did not setup the wifi....Well here we are again! I have no idea what is causing this and they can't seem to figure it out so i think this will he my first and last Sicce pump. What do you guys recommend as a replacement?? Any of you guys have this problem?

i have nothing to offer on the pump problem but wanted to say welcome aboard n your in a great place with very knowledgeable folks.beautiful tank as well

 

[MrPike]

Eheim 1262

 

[SaltySkipper]

Wow you wrote the story for me and exactly what I’m going through. However, they will not return my email or phone calls. I really don’t like going to social media to resolve a problem but I may have to.

 

[SaltySkipper]

Update: Sicce spent a lot of time with me and very professional.
Key information: I simply “paused” my AT&T fiber routers security. Next I followed directions successfully. Once the new device SDC appears in the app, I “unpaused” my AT&T router security and everything is working great.

I really like Sicce pump and wave makers, but they must address the following.
In the event of a power disruption provide me with confidence that the pump will return online to the same status flow and automatically reconnect to my Wi-Fi net work.

1. A power disruption can cause the unit to come back online at a higher default flow however, it does not recall the last settings and does not reconnect to the Wi-Fi net work. So, I have to spend the next 15 to 20 minutes trying to reconnect to my Wi-Fi network.

Constructively, if you solve for these issues you will sell more products and exceed the customers expectations. Network engineer/product manager.

 

[knecht]

This is concerning. I was all set to buy a Sicce SDC 6.0 for my build, and I am now considering the Vectra S2. Their auto-calibrate feature provides a neutral state which will prevent back siphon.