Yeah I'm a store manager for a big box.
If I don't get screamed at, at least 3x a week for something wildly out of my control then something is wrong.
Last week I had 2 different customers threaten to sue me:
1, we wouldn't sell her Rx stuff without an Rx (which obviously meant we wanted her dog to die)
2, the vet deemed her dogs marks around it's neck were due to the prong collar she had on it, not the shave down my employee did 4 days prior. She got it into her head a bather who moved to Virginia in October shaved her dog down last Saturday and insisted I admit it...
Usually it's manufacturer shortages that are 100% my responsibility. One time a customer told me to drive to the manufacturing plant, they'd wait.