jcharrsn does chargebacks and does not return items.

[skulls_and_sparrows]

I sold jcharrsn a skimz 121 skimmer hardly used...sent it out and he wrote me and it arrived broken...and sent me a picture, of the piece that holds the siliencer, which I have no idea how that piece broke at all. He asked if it was insured and it was not, I never claimed it would be...If not stated I ask every seller if it will be insured and if its not I will pay extra...

I asked what the box looked like and he said it was fine, with no damage and that is was improperly packed...and wanted money back, but if I decided not to refund any money that it was my choice and it would be based on my moral compass...I said I do not feel it was my fault and not due to improper packaging...but asked for some pics...he refused at first but then did send some...

After I received the photos, I still did not agree that it was my fault due to packaging, it was the shipper and he said that is fine and left it at that and said he would live with it...and that was it, then about a week later, I get a notice from paypal with a charge back...NO skimmer returned nothing, or even an email letting me know that if he could not return the skimmer he would be forced to do a charge back...So now I am out a skimmer and my money!!!!!

What I think happened is that he bought the skimmer, with the intention of breaking a piece that could be easily fixed and then do a charge back if I did not give him money back, so he gets a skimmer and does not have to pay...

I can not even believe this!!!!!! DO NOT SELL to jcharrsn...

here are the images...

Broken
http://i1053.photobucket.com/albums/s463/jcharrsn/5f8d03f7.jpg

BOX:
AS you can see the box is in perfect condition and the peanuts are all most to the top of the box, have to keep in mind the skimmer displaces some...but that box is pretty much full up...but there is no way that with those peanuts that section of the skimmer broke...I might understand a cracked body or something...but not that...

http://i1053.photobucket.com/albums/s463/jcharrsn/7767695a.jpg

http://i1053.photobucket.com/albums/s463/jcharrsn/2713f905.jpg

http://i1053.photobucket.com/albums/s463/jcharrsn/ee6b2b1f.jpg

http://i1053.photobucket.com/albums/s463/jcharrsn/e92828e0.jpg

 

[_sludgefactory]

That why i quit using Paypal. They'll give some one their money back without ensuring a return first. Then u end up with no item an no money. I email them about it when it happened to me and they never bothered to even respond to my email. Ill add that i had an account for over 10 years and bought and sold a ton of stuff.

 

[CJO]

A few thoughts come to mind-
-Always ship insured. The insurance is yours, not the buyer's. It is your responsibility to get it to them whole.
-Talk to PayPal. They are likely holding your money pending the outcome of their investigation. They normally contact the seller to get more information before refunding any money to the buyer. They are just holding the money to make sure that it is there before they go any further.
-Acrylic can be brittle. I can see how that might happen if you just packed with peanuts. They can shift and if the box is dropped with that part touching the side that hits, it could break. Always wrap with bubble wrap or use hard styrofoam on the sides.
-That does not appear to be a part that is critical to the functioning of the unit and also looks to be easily reparable. If it were me, I would look at settling with PayPal for a nominal fee.

CJ

 

[skulls_and_sparrows]

A few thoughts come to mind-
-Always ship insured. The insurance is yours, not the buyer's. It is your responsibility to get it to them whole.
-Talk to PayPal. They are likely holding your money pending the outcome of their investigation. They normally contact the seller to get more information before refunding any money to the buyer. They are just holding the money to make sure that it is there before they go any further.
-Acrylic can be brittle. I can see how that might happen if you just packed with peanuts. They can shift and if the box is dropped with that part touching the side that hits, it could break. Always wrap with bubble wrap or use hard styrofoam on the sides.
-That does not appear to be a part that is critical to the functioning of the unit and also looks to be easily reparable. If it were me, I would look at settling with PayPal for a nominal fee.

CJ

-The insurance is not mine...that is a matter of opinion not a rule...I can tell you that I never expect insurance, if someone does not list it, I ask and if I want to add it, then I will...Never assumed, as that is nothing in this world stating that it is required...prime example, I ordered from boost led the other day and I have an option to choose, if I want to insure it or not...its up to me not them, there are numerous places that do this...so it is the sellers responsibilty, until there is a law, I will always take that stance and always inquire about insurance and whether I want to risk having it or not...Plus, the box was not damaged, so insurance would have not covered it...

-Its not through paypal, he did it through the credit card company...so paypal is just the messenger...

-Acrylic can be brittle, not that brittle though...it would have to have been hit extremely hard right against it, and I do not see that happening through shipping...

The simple fact still remains, that he did a charge back with out returning the items...that is not ok, regardless of what happened in the situation...chargebacks should not be down with out sending the item back!!!

 

[Reef keeper]

Looks packed good to me, with packing peanuts i dont see how that piece would have broken of unless dropped or thrown really hard but still if dropped or thrown the body would most likely be damaged or more.

 

[returnofsid]

It may be just an opinion, but I believe it's an opinion shared by most. Insurance is the responsibility of the shipper, as protection FOR the shipper. Look at it like this...

When a package is insured, the shipper is the one responsible for filing an insurance claim, the receiver isn't able to file an insurance claim, because the shipper is the one who purchased the insurance. So, say the buyer wants the seller to purchase insurance. The seller is still the only person who can file an insurance claim. Insurance is NOT to protect the buyer, insurance is to protect the seller.

 

[skulls_and_sparrows]

It may be just an opinion, but I believe it's an opinion shared by most. Insurance is the responsibility of the shipper, as protection FOR the shipper. Look at it like this...

When a package is insured, the shipper is the one responsible for filing an insurance claim, the receiver isn't able to file an insurance claim, because the shipper is the one who purchased the insurance. So, say the buyer wants the seller to purchase insurance. The seller is still the only person who can file an insurance claim. Insurance is NOT to protect the buyer, insurance is to protect the seller.

Again I disagree and have never expected anything less and I can assure you That in a legal case assuming something is Not a valid legal claim...again, I never expect a person to insure a package I ask and 75% of people ask ne before I ship...

Again no damage to the box and sufficient packing will not get a granted insurance claim...

The biggest point which You and CJ seem to be missing is that a charge back was initiated with NON return shipment of goods...that's BS and not to mention I believe this whole thing is fraudulent and he purposely broke that piece, with the intention of filing a claim...so the insurance is a moot point

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[turbo21]

You need to contact him to return the skimmer. Insurance is not valid in this argument because there is no damage to the box. You as a seller are responsible for getting him the product in one piece. Saying he broke it on purpose is a pretty strong accusation.

He actually posted a thread here about trying to repair it. https://www.reef2reef.com/forums/do-yourself-diy/80278-protein-skimmer.html

Not just the silencer broken, but hole in the body. Looking at the picture, it was improperly packed. to many packing peanuts are sometimes just as bad as not enough. too many peanuts can put alot of stress on the skimmer.
He needs to pony up and return the skimmer.

bob

 

[CJO]

The biggest point which You and CJ seem to be missing is that a charge back was initiated with NON return shipment of goods...that's BS and not to mention I believe this whole thing is fraudulent and he purposely broke that piece, with the intention of filing a claim...so the insurance is a moot point

Sorry, didn't mean for you to think that I condoned what he did. A chargeback without returning the skimmer is not right and in this case insurance would not have helped.

I was just trying to give you some advice for the future with the insurance and packaging. I've sold many hundreds of items through ebay ranging from high-end stereo equipment to about anything else of which you can think. I've only had issues a few times. I do ask my buyers whether they want insurance, but I provide it whether they pay for it or not.

CJ

 

[fraghunter]

I am going through the same issue with an item I sold to a person on ebay. I learned the hard way that Insurance is always the sellers responsability. Ebay forced nme to take the broken item back. In my investigation I find out that a vendor OCreef (David) bought a used led light fixture from me that he sells new on his site. Turns our what he claimed was broken are the only parts that are on a long backorder from the manufacturer of the fixture. He pulled a fast one Ebay always sides with the buyer even though its the seller who pays insertion fees and 9% final evaluation on a 550 dollar sale. Ebay and Paypal are owned by same company so its a lose lose situation when you arae a seller. Be aware when selling anything and dont buy anything from that dishonest creep Dave at OCREEF.com. He lucky I dont live a lot closer to him because I would like to hang my broken fixture on him.

 

[skulls_and_sparrows]

You need to contact him to return the skimmer. Insurance is not valid in this argument because there is no damage to the box. You as a seller are responsible for getting him the product in one piece. Saying he broke it on purpose is a pretty strong accusation.

He actually posted a thread here about trying to repair it. https://www.reef2reef.com/forums/do-yourself-diy/80278-protein-skimmer.html

Not just the silencer broken, but hole in the body. Looking at the picture, it was improperly packed. to many packing peanuts are sometimes just as bad as not enough. too many peanuts can put alot of stress on the skimmer.
He needs to pony up and return the skimmer.

bob

To many peanuts come on! That's crazy...I have the pm.that ATS it was just the siliencer peice and the Skimmer was still in.functioning condition...so yes just the silencer piece broke...

And yes it is an accusation that I will stand by because the Skimmer functions Aland there is no way that piece broke at all...he never once asked about sending it back and never said that he refused to keep it and needed to send it back...he just did a charge back And has kept the item for himself...he has been contacted numerous times saying that he needs to return the Skimmer if he is going to do a charge back...with no response...another reason why I believe this is intentional...

Sorry bob, I have shipped 3 other Skimmers in the last 3 months the exact same way And ZERO has happened...I have also revived Skimmers packed the same way and ZERO has happened...I could see a cracked body or neck or chipped Skimmer cup but not that piece at all...have you ever seen a skimz up close, that piece would to be hit with a hammer or dropped on the corner at the right angle to.have that happen and if.that was the case there would be other damage to the body, trust me.

It was NOT improperly packed at all...

I did get it to him.in one piece, he broke it once he got it...I still would not agree it was my fault, but if your going to do a charge back then send me the item back...but NOPE nothing...that's why I started this thread...if he would have sent the item back and did the charge back...I would still NOT agree with it...but this thread would never have been started and I would not think he was as big of a scanner...but breaking a piece That still allows it to work, does a charge back with out notice and does not send the item back is scamming the system and me.

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[skulls_and_sparrows]

I am going through the same issue with an item I sold to a person on ebay. I learned the hard way that Insurance is always the sellers responsability. Ebay forced nme to take the broken item back. In my investigation I find out that a vendor OCreef (David) bought a used led light fixture from me that he sells new on his site. Turns our what he claimed was broken are the only parts that are on a long backorder from the manufacturer of the fixture. He pulled a fast one Ebay always sides with the buyer even though its the seller who pays insertion fees and 9% final evaluation on a 550 dollar sale. Ebay and Paypal are owned by same company so its a lose lose situation when you arae a seller. Be aware when selling anything and dont buy anything from that dishonest creep Dave at OCREEF.com. He lucky I dont live a lot closer to him because I would like to hang my broken fixture on him.

That sucks...I'm very sorry to.hear that...

I'm.hesitant to sell anything further...

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[Ian]

it's a simple fix and stupid that he would do a charge back on such a little thing.

I'd understand wanting a little kick back but not a refund, especially without having returned the skimmer

before the credit card company does anything he'll have to prove that he has returned the skimmer