For those of you who have had a Jebao product repaired under warranty did you send it back to the person you purchased it from or directly to Jebao? The reason I ask is because I've contacted the seller and they said they would repair it but are asking for a $25 "handling fee". I would think that warranty work wouldn't have a cost associated with it other than shipping. I have no problem paying shipping but I think the handling fee is a little much. For warranty work I'd be looking at $50 extra (shipping added in) on a pump that's only $130 new.
Jebao Warranty
- Thread starter dbenenh0
- Start date
- Tagged users None
Not sure this isn't justified. When you price a pump that low, servicing the product eats into the small profit margin. Other companies may charge more but that cost includes expected customer service.
I can see your point however this would have been nice to know at time of purchase. It should read 12 months subject to other charges lol. Live and learn I guess. I would still be interested to hear from others who have had warranty claims on other Jebao products.
