Kessil AP700 firmware

[jlts21]

Has anybody had any issues with Kessils customer service? I have sent two different emails requesting assistance on updating my AP700 and have not received a response. When attempting to update, it says my kessil is too old and needs to be manually updated. In order to do that, you need the file to download and I cannot get it from their site.
Thanks in advance

 

[Crabs McJones]

Try giving them a call (510) 620-5250
I get a live person every time. Which email address are you sending to? I know sometimes it can take a couple days to get a response, but have always gotten a response. Otherwise they're now on R2R @Kessil we can tag them to see if a Rep can answer here

 

[vetteguy53081]

I found great customer service the one time I called them and Crabs gave you the pertinent info you need.

 

[jlts21]

Thanks guys! I’m honestly not sure what email I used. I believe it was the customer service one one their site. I sent an email early August and then one early September and have not gotten a response yet. I’ll try giving them a call

 

[Kessil]

Thanks guys! I’m honestly not sure what email I used. I believe it was the customer service one one their site. I sent an email early August and then one early September and have not gotten a response yet. I’ll try giving them a call

It should not have taken that long for us to reply to an email- it must have slipped through the cracks. For future reference our email is [email protected]. I would call the number Crab McJones gave above for the quickest customer service. We are open M-F 8am to 5pm! Sorry for all your troubles

 

[Kessil]

We will just have to send you the precursor updates in order to download the latest ones and our technical team will be able to easily assist you with that.

 

[jlts21]

It should not have taken that long for us to reply to an email- it must have slipped through the cracks. For future reference our email is [email protected]. I would call the number Crab McJones gave above for the quickest customer service. We are open M-F 8am to 5pm! Sorry for all your troubles

It's no biggie, I understand. I did not have a chance to call today. I'll try calling tomorrow. Thanks!

 

[Young@Heart]

I am Currently running Firmware Version 3.4 on my two AP700's. I have just downloaded and update dated 5/1/2019. I have noticed some unpredictable behavior (nothing that lasts for any real length of time, I have mentioned it to my LFS - they indicated that I should check and update the Firmware. Assistance please I have 2 of these on my 180 Gallon Peninsula Tank. If I need to update Firmware, please let me know the steps I need to follow.

 

[minus9]

I am Currently running Firmware Version 3.4 on my two AP700's. I have just downloaded and update dated 5/1/2019. I have noticed some unpredictable behavior (nothing that lasts for any real length of time, I have mentioned it to my LFS - they indicated that I should check and update the Firmware. Assistance please I have 2 of these on my 180 Gallon Peninsula Tank. If I need to update Firmware, please let me know the steps I need to follow.

Give them a call and they'll get you sorted. Use the number provided above. Kessil support is awesome.

 

[Kessil]

I am Currently running Firmware Version 3.4 on my two AP700's. I have just downloaded and update dated 5/1/2019. I have noticed some unpredictable behavior (nothing that lasts for any real length of time, I have mentioned it to my LFS - they indicated that I should check and update the Firmware. Assistance please I have 2 of these on my 180 Gallon Peninsula Tank. If I need to update Firmware, please let me know the steps I need to follow.

The most recent firmware version is 4.2, so they do need an update. You can find the firmware tool for Windows on our website here.

http://kessil.com/support/downloads.php

Let us know if you have any questions we can help with