Kessil Spectral Controller X not following Schedule

[Pard62]

@Kessil Just recently my spectral controller X quit following schedules. I can control both my lights, use manual color, move lights around groups. But it will not follow schedules. Says 0% color 0% intensity but the lights are following whatever manual color has. Controller is v1.3, I have deleted schedules and re-done them to no avail.

Using 2x a360x tuna blue lights


Thoughts?

 

[minus9]

Check to see if you're in demo mode, that's usually the cause to the controller not working properly.

 

[Pard62]

Check to see if you're in demo mode, that's usually the cause to the controller not working properly.

it’s in Normal

 

[minus9]

Your program is assigned to a group? I would also reach out to Kessil, they should be able to help. Did you create your schedule or use the existing one? I found it easier to modify the tuna blue program, instead of creating a new one from scratch.

 

[Pard62]

on top is what it should be right now and on bottom when back out to main screen is what it shows. But what the lights are doing is what is set on manual color

Even though its set to use my schedule

 

[Kessil]

@Kessil Just recently my spectral controller X quit following schedules. I can control both my lights, use manual color, move lights around groups. But it will not follow schedules. Says 0% color 0% intensity but the lights are following whatever manual color has. Controller is v1.3, I have deleted schedules and re-done them to no avail.

Using 2x a360x tuna blue lights


Thoughts?

Can you send us an email - [email protected] with these photos, as well as some of the issues? A phone call may be the easiest way for us to resolve this as we can walk you through everything. 510-620-5250 is our customer service line.

 

[DoesitDaly]

on top is what it should be right now and on bottom when back out to main screen is what it shows. But what the lights are doing is what is set on manual color

Even though its set to use my schedule

I'm having this same issue. How did kessil resolve the problem?

 

[Kessil]

I'm having this same issue. How did kessil resolve the problem?

Hi there, we would recommend reaching out to our customer support team at [email protected] for more assistance with this issue, if you have any photos of your dashboard and program that would also be helpful for them to be able to assist you!