wpeterson
Active Member
I recently bought a pair of used Kessil A350Ws without mounting hardware, so I ordered goosenecks to mount them. Unfortunately, when the goosenecks arrived a week or two later I realized the mounting screws that hold the Kessils to the goosenecks were missing from the lights and I couldn't attach them. I tried to find the right thread/size screws at several hardware stores without any luck (though almost stripped them out using the wrong ones).
I had opened a ticket with Kessil on the weekend while I struggled with this and they got back to me the next business day and shipped me two sets of screws for free. This solved all of my problems, but that kind of service is worth calling out.
Companies like Kessil and Ecotech charge a premium, but it's great to see them stand behind their products.
I had opened a ticket with Kessil on the weekend while I struggled with this and they got back to me the next business day and shipped me two sets of screws for free. This solved all of my problems, but that kind of service is worth calling out.
Companies like Kessil and Ecotech charge a premium, but it's great to see them stand behind their products.
