So I recently purchased a kessil A160WE. The light never worked properly it would turn off every two hours and I would have to unplug it and plug it back in for it to come on. I called kessil and they were great from the start. They walked me through all these troubleshooting steps and finally when none of that worked they sent me a new light. Fast forward three days, the new light came in I opened the box and instead of the A160WE I thought was in there, there was the A360WE!! I quickly called them because I was sure it was a mistake and they told me that it was not. The 160 was back ordered so they sent me the 360 in its place!!!!!! Talk about a birthday present!!!!!!
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Kessil's customer service!
- Thread starter Kylecva
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
that is some crazy good customer service!
All Delight
2500 Club Member
Love Kessils
Gooburz
Community Member
They are very expensive in my opinion but it is all about you get what you pay for and I've always seen top marks for their customer service and the quality of light they manufacture, it's nice to see a larger company really stand behind their products. Hopefully one day I'll be able to drop the money on them.
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
