CheckeredPants
Active Member
- Joined
- Mar 9, 2016
- Messages
- 333
- Reaction score
- 495
I want to start by saying I am pleased with the customer service and professionalism I received through WaterBox. They are a great company.
After laying out all the plumbing for my 5526 Peninsula I realized something was off with the drain line. The gate valve I was sent was positioned on the side of the pipe instead of facing forward.
I thought I was doing something wrong, so I reached out to WaterBox for guidance. Turns out this is a known mistake that occurred sometime ago at their manufacturing facility and the tank I received from a third party vendor is among the last instances of this hiccup.
I sent them a picture of the valve and my receipt of purchase and they’ll have a replacement to me this coming week.
Shout out to Emily for her professionalism, promptness, and great customer service. Also, Jess for reaching out to me to make sure I was taken care of and welcoming me to the WaterBox family.
After laying out all the plumbing for my 5526 Peninsula I realized something was off with the drain line. The gate valve I was sent was positioned on the side of the pipe instead of facing forward.
I thought I was doing something wrong, so I reached out to WaterBox for guidance. Turns out this is a known mistake that occurred sometime ago at their manufacturing facility and the tank I received from a third party vendor is among the last instances of this hiccup.
I sent them a picture of the valve and my receipt of purchase and they’ll have a replacement to me this coming week.
Shout out to Emily for her professionalism, promptness, and great customer service. Also, Jess for reaching out to me to make sure I was taken care of and welcoming me to the WaterBox family.
