L.Lo message help

[Victoria M]

@Hanna Instruments I keep getting a L.Lo message on my ULR phosphorous reader when I first place the curvette in the checker. I have been sure to wipe the glass carefully, only handle the top, and I have even tried other glass curvettes from the other checker I have. I replaced the battery, just in case. What am I missing?
My dKH reader has worked well for me. No problems there.

 

[Crabs McJones]

If you've tried new batteries it could be a faulty light. I would contact customer service and see what they say

 

[Hanna Instruments]

@Hanna Instruments I keep getting a L.Lo message on my ULR phosphorous reader when I first place the curvette in the checker. I have been sure to wipe the glass carefully, only handle the top, and I have even tried other glass curvettes from the other checker I have. I replaced the battery, just in case. What am I missing?
My dKH reader has worked well for me. No problems there.

Please contact [email protected] for all technical support issues.

 

[Victoria M]

Please contact [email protected] for all technical support issues.

thank you.

 

[Klaas]

@Hanna Instruments I keep getting a L.Lo message on my ULR phosphorous reader when I first place the curvette in the checker. I have been sure to wipe the glass carefully, only handle the top, and I have even tried other glass curvettes from the other checker I have. I replaced the battery, just in case. What am I missing?
My dKH reader has worked well for me. No problems there.

 

[Klaas]

Hanna Marine Alkalinity Checker problem: I tried everything, replaced battery, cleaned contacts, cleaned the inside, cleaned the vials. Nothing worked. This morning I tried something else. I switched on the Checker, C1 showed, opened the cover but did not put a vial inside so I could see the inside and the little light. I pressed the button once and waited for that internal light to switch on. As soon as it did I pressed the button and kept it pressed until the unit switched off. Switched it on again and it worked. Coincidence? Or did I reset it? Just lucky? I do not know. The unit hasn't worked for a week with multiple tries so this procedure may help you as well. Good luck. Klaas, Manila Philippines

 

[Hanna Instruments]

please contact the retailer to which you bought the product from, if you cannot please email [email protected].

the Checker has a 1 year warranty

 

[Hemmdog]

please contact the retailer to which you bought the product from, if you cannot please email [email protected].

the Checker has a 1 year warranty

I am also having this issue.