Leaking Hanna Cuvette Caps

[BrianReefer]

Just got a recall notice on the caps from Hanna. Impressed that they took note and got that out so quickly. Nice job Hanna team!

 

[excell007]

Same with me. I bought DKH and Phosphate ULR checkers last week and all 4 cuvettes are leaking. I send an email to Hanna Tech support and I got a reply in less than 30 minutes that he will send new cuvettes with seals.

I emailed them Monday and got 4 replacement caps today, I misunderstood the email (only caps will be sent).
But the sad thing is none of the 4 caps have seal on them, the email I got said "I'll send 4 caps with liner".
Nobody even verified if the caps inside the box have seals in them

 

[BrianReefer]

I emailed them Monday and got 4 replacement caps today, I misunderstood the email (only caps will be sent).
But the sad thing is none of the 4 caps have seal on them, the email I got said "I'll send 4 caps with liner".
Nobody even verified if the caps inside the box have seals in them

Did you get the recall notice Email? I assume if you fill that out you'll get the correct ones. Here's the URL for that if not:

Email Subscription Page

Subscribe to the Hanna email! Your information hub for all of your testing needs.

pages.hannainst.com

 

[excell007]

Did you get the recall notice Email? I assume if you fill that out you'll get the correct ones. Here's the URL for that if not:

Email Subscription Page

Subscribe to the Hanna email! Your information hub for all of your testing needs.

pages.hannainst.com

No, I emailed tech.hannainst.com. Somebody replied immediately that new caps with liner will be sent. The next day I got shipping confirmation. unfortunately what they sent still don't have seals in them.

 

[BrianReefer]

No, I emailed tech.hannainst.com. Somebody replied immediately that new caps with liner will be sent. The next day I got shipping confirmation. unfortunately what they sent still don't have seals in them.

Fill out the form in the link I pasted above

 

[excell007]

I received an email from Hanna on why the replacement caps I received still have no liners. And that he's sending some more caps and making sure it will have liners on them. I sent my email after 5PM yesterday and I got the reply at 7AM.

 

[excell007]

received new caps with seal yesterday.

 

[deividas]

received new caps with seal yesterday.

lucky. nothing here

 

[josephxsxn]

Glad I found this thread, I just accepted this as the way things were leaky and all. I'll have to send them an email.

 

[atlantean]

Does anyone know if they actually fixed this issue with new cuvettes from distributors like @Bulk Reef Supply?

 

[a.ocellaris]

I went to The Container Store and picked up a 2 dram vial for $1.29 plus tax. The vial is too small, but I only needed the lid. Lid fit Hanna vials perfectly and has a seal.

 

[a.ocellaris]

I bought a 24 pack of 3 dram vials off Amazon made by Aura Variety. They fit perfectly in the Hanna checkers for $18. Tested it against the Hanna vials and it was only 1 ppm difference ( basically no difference). They don’t have the 10ml line, but I didn’t use those anyway since it varied from vial to vial. The lids have seals, too. Anyway, hope this helps others using Hanna checkers.

 

[SFREEF3R]

Glad I found this thread! Was testing Alk almost every day and the leaking was killing me. I emailed [email protected] and explained the issue and they got me replacement caps out with the proper sealing liner very quickly.

 

[flashsmith]

Take your cap to a big box home improvement store. Go to the hardware section. Search the bin labeled o rings. Find the one that fits in the cap. Problem solved.

 

[Cell]

I went thru this a few weeks ago. I emailed Hanna and was promptly sent replacement caps with seals.

 

[NowGlazeIT]

Take your cap to a big box home improvement store. Go to the hardware section. Search the bin labeled o rings. Find the one that fits in the cap. Problem solved.

The checker might not close if a spacer is added. Some caps from Hannah already give me this problem.

 

[ReefRondo]

I have been having this issue with my new HI97105 Marine Master kit. Both of the larger cuvettes leak really badly which MUST affect the test results having less than the stated quantity of water left in the cuvette during the reaction? I have emailed them this morning to see if they can send me new caps with seals.