Live Aquaria I am done with them..

[ZAB]

Ordered a ora acro pack from them.had coupon 20% off..good deal to help off set box charge and tax.recived 5 corals for 310.00.2 of them were in good shape .one of them looks dead, one was not what I ordered.one was losing the flesh..sent them pics of corals on white back ground with order no#,item no#.they sent e-mail to send them pics..so I gave them a call,was told when I took corals out of water to take photo I damaged coral..then was told corals are under stress from shipping and to put them into tank and wait a week to see if there is any color coming back....then top it all off.after much frustration was told have a wonderful day.I feel that I am getting the run around from live aquaria..I have bought prouducts from them in the past and haven't had any problems,getting things resolved.I have had many aquariums for the past 35 years in which live aquaria has made thousands of my hard earned cash....they have changed there policies over the past years, and I do not think it mis for the better..
I will no longer be doing business with live aquaria from here on out..and would advise others not to buy any live stock from them...

 

[LiveAquaria Verified Sponsor]

Hello @ZAB. We are so sorry to hear about your recent experience with your Acropora Pack and the service you received. We will be sending you a private message to ask for your order information so we can ensure we come to a resolution you will be happy with and address all your concerns.

-LiveAquaria

 

[ZAB]

Thank you for the private message,and the resolution that you arrived at..wish I would have dealt with you in the beginning would have saved me some grief..Thank -You again for your help....