Live Aquaria now charging box charge.

[The_Harris_co]

Just one one a $300 order. But it seemed like it was for coral only not the snails. I feel like when I removed the snails the box fee was still on there

 

[Jeff Jarry reef]

I just started ordering from LA recently.
I always get at least $149.00 worth to get the free shipping.
I just got a email "in stock" notification from them telling me the fish I wanted is now available.
I went and ordered, got the free shipping, but now there was a $9.99 box charge I have never been charged before. I don't know if this is new, or I just didn't get charge on my previous orders.
Does anyone know if this is new?

that one reason I don't buy anymore from LA. It keeps getting higher. I know they have to keep the lights on but dang. And I have bought alot from them in the past.

 

[Fishurama]

Just found this out too last night when I ordered an Ornate leopard wrasse from them. It also popped up as in stock, and when I went to get it, I swear it used to be 99 dollars+ for free shipping and no box charge. Sucker ended up costing me 94 dollars(with shipping and box fee) I haven't bought fish online in a year or so, but LA has changed a bit. Haven't contacted CS since my order is do tomorrow, and hopefully i wont have to since it will come alive i hope <3 lol.
I also don't remember them having a clause on their "expert fish" living past the DOA time period which i saw this time, could have been there before though.(gonna go look if that changed now too and see how many hours for DOA)

EDIT: Found it. A full day isn't too bad I guess. Better then a few hours. "Live Arrival Guarantee (Expert Only aquatic life) - If your aquatic life does not arrive alive upon delivery, please contact us within the same day of delivery to qualify for your Live Arrival Guarantee. "

 

[SplitBumper-70]

They prices have gone way up. In some cases 50% then I can buy them for local. Yes you a 14 live guarantee but you are paying for it

 

[Cali-Saltwater-1st-Timer]

They also increased price on most fishes. I feel like they are losing their competitive advantages.

Substantially increased prices.

 

[BloopFish]

Honestly with the ridiculous prices and the box charge, I find myself not being able to convince myself to shop there - even if they have something nowhere else has! It's just ridiculous that the subtotal increases so drastically with "free shipping" especially when all the prices are much higher than other vendors out there!

 

[motortrendz]

Dont forget that 14 day guarnetee is only valid if you can get a picture of the fish on a white background. If the fish disappears like most fish do in a reef. No fishy no refundy.. lol