So disappointed with Live Aquaria. I will never order from them again . Ordered a $229 rose anemone. On Dec. 2, 2019 it arrived a few days later (and received $14.00 in reward points) It Died at three weeks. One week after live quarentee . Lost all that money. Then On March 1st. I Wanted to place another order . Couldn't find my rewards. Found out I was hours too late. I lost all my points at Midnight on Feb. 29th. A live chat and an email did no good. It was like sorry about your luck. No consideration for years if doing business with them. Like I said completely disappointed and a very unhappy customer.
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Live Aquaria
- Thread starter Diane Sekerak
- Start date
- Tagged users None
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
@Diane Sekerak Good afternoon, Diane-We apologize for the lack of service that you received via your chat and email contacts. A Supervisor has left you a voicemail, as we want to extend a sincere apology and turn this around to a positive experience. We value your loyalty and appreciate that you choose Live Aquaria. Looking forward to hearing back from you regarding this matter. Have a great day!
Live Aquaria Support
Thanks for getting back with me so soon. I have talked to Jacob. Not only did he apologize but I got my rewards credit back and an additional $25. Yeah!!! So I will continue to shop at Live Aquaria. I feel so much better now. Thanks again
Please read here before posting. Outside comments are not permitted per R2R's feedback forum policy. This is to allow the buyer and seller to have a streamlined conversation and hopefully come to a mutually satisfactory resolution in a negative transaction. If you would like to contribute your own feedback experience with either the buyer or seller, you may do so by creating your own feedback thread. Only the thread starter and vendor will have posting access. Thank you.
