LiveAquaria Shipping Question

beehive124 · Mar 21, 2022

Hey All!

I got 2 shipments coming from LiveAquaria. The one from Wisconsin shipped at 2 pm Central, which I thought was crazy early. The one from Cali has yet to ship. I normally get the confirmation email anywhere from 3-5 pm Central, but I haven’t ordered in awhile. Have they been shipping out later from Cali?

blaxsun · Mar 21, 2022

Search for LiveAquaria (few recent threads re: shipping).

tylo92 · Mar 21, 2022

My last order from California was delayed by an extra day without any correspondence but my last shipment two weeks ago showed shipping around 6pm central. My Wisconsin order was shipped today and I also was notified really early of that one.

beehive124 · Mar 21, 2022

tylo92 said:
My last order from California was delayed by an extra day without any correspondence but my last shipment two weeks ago showed shipping around 6pm central. My Wisconsin order was shipped today and I also was notified really early of that one.

Did you order fish for your California order?

I have a flame hawk + CUC coming. It says both are in stock on website still, so I’m hoping they just “forgot” or whatever.

tylo92 · Mar 21, 2022

Yes, I ordered fish and and a crab. They have the warning on their website that your order may be delayed, I just wished they would correspond better as most people aren’t home 24/7.

beehive124 · Mar 21, 2022

tylo92 said:
Yes, I ordered fish and and a crab. They have the warning on their website that your order may be delayed, I just wished they would correspond better as most people aren’t home 24/7.

I hear ya

beehive124 · Mar 21, 2022

Thanks!

mehaffydr · Mar 21, 2022

Keep in mind just because you got a notice does not mean that your fish are packed and shipped. When they create the shipment with Fed Ex through internet it sends you a notice. If you try and track it you will get a message that a shipment has been created and status will be updated after package is received by Fed Ex.

beehive124 · Mar 21, 2022

mehaffydr said:
Keep in mind just because you got a notice does not mean that your fish are packed and shipped. When they create the shipment with Fed Ex through internet it sends you a notice. If you try and track it you will get a message that a shipment has been created and status will be updated after package is received by Fed Ex.

Yep. Thanks!

tylo92 · Mar 21, 2022

Mine shows picked up by fedex at 1:58 pm CT so it had to be packed prior. I’m not concerned though as long as it’s well packed. Rhinelander is kind of in the middle of no where so I’m sure there is no 5oclock pickup.

beehive124 · Mar 21, 2022

tylo92 said:
Mine shows picked up by fedex at 1:58 pm CT so it had to be packed prior. I’m not concerned though as long as it’s well packed. Rhinelander is kind of in the middle of no where so I’m sure there is no 5oclock pickup.

Got the same timestamp on mine. Guess we’re box bros lol

vetteguy53081 · Mar 21, 2022

beehive124 said:
Hey All!

I got 2 shipments coming from LiveAquaria. The one from Wisconsin shipped at 2 pm Central, which I thought was crazy early. The one from Cali has yet to ship. I normally get the confirmation email anywhere from 3-5 pm Central, but I haven’t ordered in awhile. Have they been shipping out later from Cali?

generally with them, no confirmation means - not shipped. Call in the morning and you will also be able to find out why

beehive124 · Mar 21, 2022

vetteguy53081 said:
generally with them, no confirmation means - not shipped. Call in the morning and you will also be able to find out why

Yep I was plannin on it

Tamberav · Mar 21, 2022

tylo92 said:
Mine shows picked up by fedex at 1:58 pm CT so it had to be packed prior. I’m not concerned though as long as it’s well packed. Rhinelander is kind of in the middle of no where so I’m sure there is no 5oclock pickup.

hehe well… they downgraded their packing recently. Was a lot of complains on this forum. Weather has been 60s though so that should help.

beehive124 · Mar 21, 2022

Tamberav said:
hehe well… they downgraded their packing recently. Was a lot of complains on this forum. Weather has been 60s though so that should help.

I’m having it held at a location to minimize risk of chilling. Learned this the hard way (coral popsicles).

beehive124 · Mar 22, 2022

Update

I emailed them last night, they got back to me this morning. They said they couldn’t package all orders before the cutoff for fedex yesterday. I’ll call them later to see if they can get my order completed today

beehive124 · Mar 22, 2022

Somewhat unrelated update.

Wisconsin fish showed up dead. Heat pack was barely warm. They need to at the bare minimum put in a heat pack that is half decent

tylo92 · Mar 22, 2022

beehive124 said:
Somewhat unrelated update.

Wisconsin fish showed up dead. Heat pack was barely warm. They need to at the bare minimum put in a heat pack that is half decent

That's unfortunate. What was your weather like? My Wisconsin shipment showed up warm and very well packed. Mine weren't delivered until noon and it was only 41 degrees out.

beehive124 · Mar 22, 2022

tylo92 said:
That's unfortunate. What was your weather like? My Wisconsin shipment showed up warm and very well packed. Mine weren't delivered until noon and it was only 41 degrees out.

I had the shipment held at a FedEx location. It wad 50 degrees out, but the box was held inside. I picked it up at 4pm, but the water was wayyyy colder than room temp. I’m guessing the heat pack gave out at some point during the journey and the water never warmed back up. These things happen though and at the end of the day there’s nothing I can do.

mfinn · Mar 22, 2022

beehive124 said:
Somewhat unrelated update.

Wisconsin fish showed up dead. Heat pack was barely warm. They need to at the bare minimum put in a heat pack that is half decent

Did they use those crappy bags instead of a proper insulated box?