LiveAquaria what the heck?????

[Fishbro]

So I purchased a mocha storm clownfish, a yellow clown goby, and a pack of 5 Astrea snails from @LiveAquaria on Monday. Just now, I get the tracking confirmation and it says the due to species availability, they can’t send out part of my order! I’m then thinking ok, I’ll at least get one out of the two fish, but no apparently they’re priority overnighting 5 snails to me with no fish! Both the fish said they were in stock so why now send an email saying they’re out of stock? I checked the order details on the email multiple times and it just says a pack of 5 snails, no yellow clown goby? Is this normal? I just want some clarification I blocked off a lot of things I had to do to get these fish in tomorrow.

 

[eag]

I have heard similar accounts recently. Sounds like their website has not been accurately reflecting stock in recent weeks. What a terrible experience.

 

[Fishbro]

Ok, just got the other fish notification in, everything looks good right now except the yellow clown goby won’t be shipped even though it was in stock.

 

[Squidward]

I haven't ordered from them since the pandemic, but I have ordered from a competitor that had a fish I wanted listed in stock. Ordered it and then the customer rep called me to let me know they didn't have one, but he'll look for one asap...which he did find one in a day or two. That does suck that you prepped the day to get them and just to hear disappointing news.

 

[Fishbro]

Would it be helpful to call tomorrow to see if they can get the yellow clown goby shipped in ASAP too?