Loggbook content disapaer

Dr. Jim · May 20, 2020

Member No 1 said:
Dr Jim, the KHD is still on the dashboard, the charts are gone.

My KH is gone from the Dashboard (but the blue dot shows under DISPLAY). I'm having some other connectivity issues with the App so my problem may be different from everyone elses.

KaryTse · May 20, 2020

Lasse said:
I just realised that my logbook is empty - I had store more than 5 months of measurements in that and the whole history of my aquarium. Whats happen?

Sincerely Lasse

All my logbook entries are still there, except the KHD data.

jschultzbass · May 21, 2020

I have a standalone doser with KHD and my KHD charts are also gone.

jschultzbass · May 21, 2020

@Vinny@GHLUSA any word on what's going on?

Vinny@GHLUSA · May 21, 2020

If you haven't done so already, please open a ticket so we can have a closer look at this.

AZMSGT · May 21, 2020

@Vinny@GHLUSA , allot of people have had there charts drop it’s posted on the GHL forum as well. The new App update killed it in IOS.

KaryTse · May 21, 2020

Not just IOS, Android also. All the KHD measurements are gone, except the latest measurements.

CEReefer · May 21, 2020

Also, not only the logbook, but the charts in the actual KH Director disappeared.. it’s measuring, recording (luckily I also had the app on a old ipad that didn’t update the app by itself and the chart is there), but the new app is not showing it..

Lasse · May 22, 2020

Vinny@GHLUSA said:
If you haven't done so already, please open a ticket so we can have a closer look at this.

Done

Sincerely Lasse

Kyl · May 22, 2020

Quite apparent that the app / web portal update for removing readings has had an unintended side effect.

Vinny@GHLUSA · May 22, 2020

Hi all,

We've heard your concerns about the missing KHD chart and dashboard chart tile data and have looked into the reports. Our developers have identified the issue and will release a new update as soon as possible.

CEReefer · May 22, 2020

Vinny@GHLUSA said:
Hi all,

We've heard your concerns about the missing KHD chart and dashboard chart tile data and have looked into the reports. Our developers have identified the issue and will release a new update as soon as possible.

That’s wonderful news!

Lasse · Jun 4, 2020

Update

My problem is solved and I got back my data and logbook. Looks like my P4 had done some own indexing but @MatthiasF at GHL suporrt solve it - thank you

Sincererly Lasse