Loss of function on Hydros app.???

Daddy-o · Oct 7, 2020

Updated to the new app. Cleaned up my reef with a turkey baster and went to the app. to over-ride the program and run at 100% but apparently this function was removed from the app.?
Also, the app. still doesnt handle larger type for us vision impaired reefers.

MGarrison · Oct 7, 2020

If you click on the pump you can still over ride to max.
Min = the lowest setting you have the pump configured for in the Speed Range
Max = Highest setting you have the pump configured for in the Speed Range

Daddy-o · Oct 7, 2020

If I could actually click on the pump I would be able to show you mine looks different. But this is all I get:

And I am getting good lights:

Daddy-o · Oct 7, 2020

So I am NOT able to connect to either controller now. This update made things worse-a lot worse

MGarrison · Oct 7, 2020

Sorry i am using a Wave Engine.
I would suggest opening a ticket.
www.coralvue.com/support or email directly at [email protected]

Daddy-o · Oct 7, 2020

Geez, finally got it to connect. When I look at my iphone I get this (no option for 100%):

But if I rotate my iphone, all the options are there.

CoralVue_Marketing · Oct 7, 2020

Daddy-o said:
Geez, finally got it to connect. When I look at my iphone I get this (no option for 100%):

But if I rotate my iphone, all the options are there.

Howdy!

Did you report your troubles and provide screenshots to CoralVue support?

[email protected]

Daddy-o · Oct 8, 2020

CoralVue_Marketing · Oct 8, 2020

Daddy-o said:

That must be very frustrating. I am sorry you're still experiencing difficulty. I'm not sure if you sent your experiences and screenshots to [email protected] yet, but I would recommend doing so. That is the most expedient way to get product/warranty/software issues fixed. I don't want you to double the work because for specific details, screenshots, videos, device type, and so forth in their process of elimination to squash bugs.

I'm sure it's of no comfort that, given your history with the IC2C, the recent refresh has been lauded by most users. It's running smoothly on nearly all compatible devices. We are attending to hiccups and prioritizing them as we hear or experience them ourselves. In fact, we pushed more improvements to the app today.

Our developer and engineer are not on R2R, only marketing and social media personnel. Please email all the issues you're bumping into so that we can initiate a repair, replacement, or potentially push firmware updates so we'll be Available wheh you need us.