Lost Wi-Fi connection

minus9 · Jul 13, 2020

Came home and found it flashing yellow. Double checked Wi-Fi and everything else is connected and working. I can't seem to enter my password because none of my SSID's are showing up in the window below. It shows my router, but completely blank list.
It's been searching and searching.
Screenshot attached. I can connect via Bluetooth.

Anthony Kochevar · Jul 13, 2020

Try powering it off completely, unplug from the outlet for a couple of mins. I've seen this fix a lot of electronics.

minus9 · Jul 13, 2020

Anthony Kochevar said:
Try powering it off completely, unplug from the outlet for a couple of mins. I've seen this fix a lot of electronics.

I'll give it a shot when I get back home. Thanks!

CoralVue_Marketing · Jul 13, 2020

minus9 said:
Came home and found it flashing yellow. Double checked Wi-Fi and everything else is connected and working. I can't seem to enter my password because none of my SSID's are showing up in the window below. It shows my router, but completely blank list.
It's been searching and searching.
Screenshot attached. I can connect via Bluetooth.

Don't wait: please contact our support department immediately at [email protected]. I suspect a firmware update will solve your problems. I just urge you to reach out now with what you've posted here so that way you receive a reply before the end of the work day.

minus9 · Jul 13, 2020

Jeff@CoralVue said:
Don't wait: please contact our support department immediately at [email protected]. I suspect a firmware update will solve your problems. I just urge you to reach out now with what you've posted here so that way you receive a reply before the end of the work day.

Thanks! I had a late day, so I'll submit now, but probably won't get to it until tomorrow morning.

minus9 · Jul 13, 2020

Submitted a ticket. I was able to connect via Wi-Fi, but now all of my presets, programming, etc is gone. Is there a way to pull that data from the cloud? It doesn't see my gyres either. Ugh!

minus9 · Jul 14, 2020

Man, I hope there's an automatic backup somewhere? I had a lot of stuff programmed.

minus9 · Jul 14, 2020

In the meantime, I'll request a feature for storing and recalling programs and data, if it's not a feature with the Hydros, it should be. Anyone else experience all of their programs and data lost to the netherworld? Patiently waiting for help.

minus9 · Jul 14, 2020

Anyone know how to recover lost presets and triggers (programming) from the cloud? I didn't perform a hard reset, but lost all of my programming. Don't make me reprogram everything, please!

minus9 · Jul 15, 2020

Thanks Carlos and Angie! I had to reprogram everything, but not all is lost. How do we create a backup file in case of a hard reset? I think this is a feature request most would find comforting.

stoneroller · Aug 6, 2020

I'd like to know that too. Lost all my presets, triggers, modes, for some unknown reason.

minus9 · Aug 6, 2020

stoneroller said:
I'd like to know that too. Lost all my presets, triggers, modes, for some unknown reason.

Submit a support ticket to CoralVue. If this is happening on a regular basis, then maybe we'll get a back up file in a future update?

Scoob · Aug 7, 2020

Mine is just flashing green now. It shows my wifi network, but when I got status it just says it can't connect

minus9 · Aug 7, 2020

Scoob said:
Mine is just flashing green now. It shows my wifi network, but when I got status it just says it can't connect

That's kinda what happened with mine. Did you submit a ticket?

Lazydayz · Aug 7, 2020

I had the same issue, I emailed them and they asked for a little bit of information about the unit. They were able to remotely access it and do the firmware update which totally fixed it and I didn't lose any of my programming

Scoob · Aug 7, 2020

Yeah I did, they just sent me to the setup site.

I got it fixed, had to delete it and find it again, which I don't really understand

minus9 · Aug 9, 2020

Okay, another bug to report. Last night I noticed that it was flashing green, then it went to red, then back to normal. I logged into the app and noticed that most of my settings in Options were gone. Wrong time zone, Mode Control Input set to none, Vortechs set to group 1 (I have them set to group 2), LED mode set differently and Temp set to Celsius.
Any thoughts?

minus9 · Aug 9, 2020

Now the main LED's won't shut off, even though I have them set to turn off at 8pm. I'll reach out to CoralVue tomorrow morning. Good thing their tech support is awesome!

minus9 · Aug 10, 2020

Okay, after selecting None and saving twice, it finally went back to normal. Weird. Still trying to figure out why it dropped some of my Options on it's own?

Lazydayz · Aug 10, 2020

minus9 said:
Okay, after selecting None and saving twice, it finally went back to normal. Weird. Still trying to figure out why it dropped some of my Options on it's own?

Definitely contact them like @Jeff@CoralVue said it maybe a firmware problem