It was delivered on Wednesday 19. By Thursday it was already turning white but just a little bit and by Friday morning, the ogo was all white and some of the Chaeto was losing color. it just progressively got lighter and by Saturday it was all white. Chaeto has SOME color but i can see it changing. Not sure if it's dead or not? never had cheato before. But my other macro is fine. I'm in NJ and the day it got delivered was around 90-100° so yes i would say it was pretty hot
AB does its best to protect the products and has worked to improve its shipping process towards that end. Though, that is usually for the cold weather stuff. I'm not sure what they do for hot days. Either way, it's best to contact them and see what they can do for you. In the past, they've replaced the product for other customers. But you have to act quickly or they might not be able to help after a period.
Hi there! It does sounds like your macroalgae stressed during shipping unfortunately. We are going to send you a pm to get your order information and get you taken care of!
Yes we are!
You are right-when macroalgae is exposed to extreme temperatures it can stress it out pretty quickly!
