Marine Depot - Excellent Personal Service

[Overboard]

I recently ordered a metal halide bulb from Marine Depot and the incorrect bulb was shipped by mistake. These things happen on occasion with suppliers (I can't imagine how many products they have to track) so it was no big deal. Initially, I had a little trouble reaching them and when I did, I must admit, I found they had an odd process for a return. There was no issue with replacing the bulb, just their process was different than I have experienced before. Luckily, a great customer service rep, Johanna, took charge of my order and got out the correct bulb to me right away. She was very responsive and helpful.

It is always great when a company handles an issue, even a minor issue, in a personal fashion like that. I am very happy with their handling of my order.

Thanks,
Mark

 

[MarineDepot]

I recently ordered a metal halide bulb from Marine Depot and the incorrect bulb was shipped by mistake. These things happen on occasion with suppliers (I can't imagine how many products they have to track) so it was no big deal. Initially, I had a little trouble reaching them and when I did, I must admit, I found they had an odd process for a return. There was no issue with replacing the bulb, just their process was different than I have experienced before. Luckily, a great customer service rep, Johanna, took charge of my order and got out the correct bulb to me right away. She was very responsive and helpful.

It is always great when a company handles an issue, even a minor issue, in a personal fashion like that. I am very happy with their handling of my order.

Thanks,
Mark

Hi Mark!

Thanks a bunch for shopping with us and for your kind words ... they are certainly appreciated. I'm sending Johanna a link to this thread now. I'm sure it will brighten her morning.

Best wishes,

Jeff @ Marine Depot