Marine Depot is Hiring!

[MarineDepot]

CUSTOMER SERVICE REPRESENTATIVE

We are looking for customer service representatives to join our support team in MarineDepot.com’s Garden Grove, CA headquarters. You will be the frontline of our company and engage with customers on a daily basis via phone, email and live chat. Your job is to make customers happy by resolving problems and providing accurate information in a professional and timely manner. You will provide shoppers with accurate information about our products and how to properly use them. You will also answer questions about order status, order tracking, returns and site navigation in a prompt and courteous manner. MarineDepot.com offers paid training, flexible scheduling (great for colleague students!) and an excellent healthcare package.

YOUR DUTIES AND RESPONSIBILITIES WILL INCLUDE:

• Responding to and resolving customer issues with urgency
• Assuming responsibility for projects and tasks as they occur
• Assisting customers to ensure they have a positive shopping experience
• Ensuring the implementation and development of the Family Friendly Concept
• Working with the Customer Satisfaction Index to benchmark and improve our service execution

QUALIFIED CANDIDATES SHOULD POSSESS:

• Computer literacy (Windows PC, web browsers)
• Excellent verbal and written communication skills
• The ability to multi-task in a high call/email volume environment
• Proven problem solving skills with attention to detail and follow-up
• An outgoing, positive attitude about providing superior customer service
• The desire to share your knowledge and experience to help others succeed
• Saltwater/reef aquarium and fishkeeping experience (Not required, but a huge plus!)
• Willingness to learn more about the hobby

The starting wage for this position is $12-$15 per hour depending on experience.

If you are interested in joining our team, please email your resume to [email protected] for consideration.

ABOUT MARINEDEPOT.COM

MarineDepot.com is a fast growing online aquarium supply company located in Garden Grove, CA. We're looking for smart, creative people who will give 100 percent. Ideal candidates must be dedicated, detail-oriented team players that will thrive in a fast-paced, high-volume ecommerce work environment. The office atmosphere here is low-key, casual and collaborative. We have ugly sweater parties, company pot lucks, celebrate Take Your Dog To Work Day® and have a great healthcare and benefits package that includes discounts on aquarium and pet products. Although it is not a prerequisite to working with us, most of our employees are pet/aquarium owners. We love what we do!

 

[TD13]

You guys should really look into a remote option... I would work for peanuts and a discount. OR just move your offices to St. Louis. Cost of living is MUCH less here and you won't have to worry about football traffic on Sundays.

 

[MarineDepot]

You guys should really look into a remote option... I would work for peanuts and a discount. OR just move your offices to St. Louis. Cost of living is MUCH less here and you won't have to worry about football traffic on Sundays.

We are looking forward to having football traffic back here in Southern California!

So ideally, for this position, they want to hire someone to work inside our office. Why? Well, it is easier for a lot of reasons.

First and foremost, we can better train you. You'll be surrounded by aquariums and aquarium equipment. Experienced hobbyists and customer service gurus will groom you to become one of the fine, friendly support folks our customers rely on. Every Friday, our support team gets together to discuss hobby trends to make sure we are knowledgeable about the latest developments in our industry. Brands/manufacturers visit our headquarters regularly to demonstrate how new products work so we can recommend the right solutions, explain the benefits and walk customers through the installation. Sometimes when a customer has a question, we'll walk out to the warehouse and pull the product for review so we can be on the same page with them. We have a great team camaraderie, too. Having most of us under one roof makes communication and bonding come naturally.

Plus, you'll get to trade frags with us, do livestock group buys and get free equipment to take home and try or test on your own aquarium.

Now, that all said... do we have satellite employees working from other locations? We do!

So I do not want you to discourage anyone from introducing themselves in an effort to join our team. Just email your resume to us. We are always on the lookout for creative, hard working, deadline-oriented people who like to dazzle customers with outstanding service. We typically only post our customer service job openings on forums, but we like to hear from anyone who believes they can help us improve.